8x8

8x8

8x8 focuses on delivering cloud solutions that help companies transform both their team members' and customers' experiences. This vendor's contact center, voice, video and collaboration solutions provide businesses the ability to communicate and collaborate effectively within a single platform.

8x8 has earned recognition as a leading cloud-based communication solutions provider of a wide range of communication solutions such as VoIP, web conferencing, hosted PBX, virtual contact center, unified communications and more.

8x8 Cloud Services

A single platform solution gives you one system of engagement and one system of intelligence that provides your employees with the tools they need to effectively communicate, collaborate and access data and experts. The 8x8 X Series of cloud software and products make it easy for business users to establish business call centers and conduct online meetings and voice-conferences. 8x8 is proud to offer a variety of plans and products that can be mix and matched to address business needs:

X2 X4 (X2 capabilities included) X6 (X4 and X2 capabilities included) X8 (X6, X4, and X2 capabilities included)
  • Unlimited calling to 14 countries
  • Mobile app
  • Call recording
  • Personal call analytics
  • Integrations: SFDC, Zendesk, NetSuite and Dynamics
  • Single sign-on
  • One click takes users from chat → voice → video meetings
  • Team messaging
  • Meetings for up to 100 participants
  • Calling across 47 countries
  • Supervisor analytics
  • Call quality reporting
  • Easy call handling and transferring with Switchboard Pro
  • Voice-focused contact center.
  • Expert Connect: One-click access to agents based on subject or request matter.
  • Customer engagement analytics
  • IVR (interactive voice response)
  • Customizable dashboards
  • Integrate voice features, email, chat and social media.
  • Multi-channel contact center
  • Predictive outbound dialer
  • Speech analytics
  • Real-time agent feedback

8x8 Cloud Contact Center: Your one cloud solution for all your customer contacts.

Features and capabilities:

  • Support for voice, email and web-chat - allowing for customer interaction via a channel that is best suited for them.
  • Omni-channel routing: Match customers with the best agent over any channel, and at any time. 
    • Skill-based routing
    • Callback
    • Integrated customer chat via web, email and social.
  • Agent-productivity 
    • @ Mentions allow agents and supervisors to tag and acknowledge each other.
    • Call center Knowledgebase
    • Expert Connect from 8x8 brings agents and experts together to ensure that agents can resolve client concerns the first time they call and in a shorter duration.
  • Supervisor enablement and monitoring
  • Analytics
  • CRM integrations

A managed service provider like Stratosphere Networks can give you an unbiased opinion on options that are available to you. Additionally, if you go through an MSP rather than working directly with the carrier, you gain access to a higher level of customer support and can rely on a single vendor for all your account management needs. If you'd like to learn more about 8x8 cloud solutions, contact our expert team today by calling 877-599-3999 or emailing sales@stratospherenetworks.com.

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