{"id":2024,"date":"2016-11-29T09:08:04","date_gmt":"2016-11-29T14:08:04","guid":{"rendered":"http:\/\/www.stratospherenetworks.com\/blog\/?p=2024"},"modified":"2018-06-26T12:04:05","modified_gmt":"2018-06-26T17:04:05","slug":"7-things-your-it-tech-support-wants-you-to-know","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/7-things-your-it-tech-support-wants-you-to-know\/","title":{"rendered":"7 Things Your IT Tech Support Wants You to Know"},"content":{"rendered":"

\"IT-worker\"<\/a>IT is the skeleton of a well-functioning business, but it\u2019s not so easy to manage. Companies have grown reliant on technology, and they look to the IT department<\/a> to fix any problems and keep things running smoothly. However, there are a few misconceptions about IT, and it\u2019s important to understand them. Otherwise, your IT techs will feel hassled more often than not. Here\u2019s a quick list of things your IT team definitely wants you to know.<\/p>\n

1. They\u2019re not miracle workers. <\/strong>While IT techs<\/a> are experienced in their fields, they won\u2019t have the answer to every single problem. Technical issues can be basic or extremely complex, and IT can\u2019t always perform technical wizardry when something goes wrong.<\/p>\n

2. It\u2019s hard to replace old tech.<\/strong> Legacy systems are there for a reason. Your IT team is knowledgeable about them, and that\u2019s why upgrades aren\u2019t commonplace. From operating systems to regular hardware, replacing legacy infrastructure requires a whole new form of understanding, something that can cause issues for IT in general.<\/p>\n

3. Policies are important. <\/strong>Even though the workforce might feel disgruntled over the tech rules, they exist for a reason. Routine password changes, hardware checks, authentication requirements, and so on all make the job easier for your IT department. Even if they aren\u2019t fun, it helps the tech department run that much smoother.<\/p>\n

4. They don\u2019t do outside work. <\/strong>Despite having lots of knowledge and keeping everything in working condition, IT techs aren\u2019t there to handle personal problems. Although they can give a few tips, nobody likes being asked to fix a personal computer just because. You wouldn\u2019t ask a mechanic to fix your car outside of their job, would you<\/p>\n

5. You\u2019re being monitored. <\/strong>Speaking of personal work, by extension of their job tasks, IT departments typically monitor network activity<\/a> and what you do. Therefore, it\u2019s best to keep personal things off the work computer. Nobody wants the awkward task of dealing with \u201cissues\u201d because someone at work was doing something they shouldn\u2019t have.<\/p>\n

6. IT doesn\u2019t like problems either. <\/strong>IT can be just as frustrated by technical issues as you are, if not more so. The longer individual issues take, the more productivity suffers for everyone. Errors hold things up and generally make everyone a little angrier. Trust them, IT aren\u2019t fans of computer errors either.<\/p>\n

7. IT has to assume zero knowledge. <\/strong>For the various types of inquires IT gets, they must assume that people who need help have no prior knowledge about PC issues. This is why their first approach towards problems is to work from the \u201cground up,\u201d or, in other words, trying the simplest solutions first.<\/p>\n

IT can be a tough job, especially with the assumptions some make about tech experts. These factoids are definitely something they want you to know. When tech things go bad, it\u2019s often IT that takes the blame, even though they\u2019re trying to fix the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"

IT is the skeleton of a well-functioning business, but it\u2019s not so easy to manage. Companies have grown reliant on technology, and they look to the IT department to fix any problems and keep things running smoothly. However, there are … Read more ><\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3391,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[192],"tags":[],"class_list":["post-2024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it-tips"],"yoast_head":"7 Things Your IT Tech Support Wants You to Know<\/title>\n<meta name=\"description\" content=\"Being an IT tech isn't easy. 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