{"id":2495,"date":"2018-05-14T10:54:25","date_gmt":"2018-05-14T15:54:25","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=2495"},"modified":"2018-06-26T12:03:36","modified_gmt":"2018-06-26T17:03:36","slug":"tech-talks-improve-your-customer-service-with-journey-mapping-and-consulting","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-your-customer-service-with-journey-mapping-and-consulting\/","title":{"rendered":"Tech Talks: Improve Your Customer Service With Journey Mapping and Consulting"},"content":{"rendered":"<div id=\"main-content\" class=\"wiki-content\">\n<div class=\"contentLayout2\">\n<div class=\"columnLayout two-equal\" data-layout=\"two-equal\">\n<div class=\"cell normal\" data-type=\"normal\">\n<div class=\"innerCell\">\n<p><em><a href=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives.jpg\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-2496\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives-300x200.jpg\" alt=\"customer service representatives\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives-1024x682.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2018\/05\/Customer-Service-Representatives.jpg 1902w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in person training from these vendors.\u00a0Our Tech Talks blog series offers a snapshot of these educational\u00a0sessions.<br \/>\n<\/em><\/p>\n<p>Are you looking to improve your customer service and boost online ratings? Achieving success depends not only on having the right solutions in place but also on an exceptional customer experience. Our expert team recently attended a seminar on customer journey mapping, which can serve as an effective tool for businesses looking to increase engagement. Customer experience (CX) focused\u00a0<a class=\"external-link\" href=\"https:\/\/www.stratospherenetworks.com\/cloud-consulting-services.html\" target=\"_blank\" rel=\"nofollow noopener\">consulting services<\/a>\u00a0from a third party provider can help your organization deliver the best service possible. Here&#8217;s an overview of our CX consulting offering and how it can benefit your business.<\/p>\n<p><strong>Solution Overview<br \/>\n<\/strong>CX consulting and journey mapping will give you insight into how customers perform a specific task while involved with your company, including not only the steps they take but also the channels they use and how much time they invest. There are numerous reasons why your business might want to create a journey map, including the following:<\/p>\n<ul>\n<li>Benchmarking current customer experience across different channels<\/li>\n<li>Identifying issues and opportunities for improvement<\/li>\n<li>Creating an actionable plan to boost customer satisfaction scores or other key performance indicators<\/li>\n<\/ul>\n<p>Building a customer journey map involves both qualitative and quantitative research (e.g., customer interviews, studies, and metrics) and will provide you with a snapshot of the current experience of interacting with your company.<br \/>\n<strong><br \/>\nBenefits of Customer Journey Consulting Services<\/strong><br \/>\nJourney mapping and CX consulting can give your business a boost in various ways, including the following:<\/p>\n<ul>\n<li>Lower cost of service<\/li>\n<li>Improved customer satisfaction and retention<\/li>\n<li>Greater customer loyalty<\/li>\n<li>Increased revenue<\/li>\n<\/ul>\n<p>Additionally, if you&#8217;re looking for a new contact center solution, customer experience consulting services can give you all of the information you need to find and properly implement a product that&#8217;s the best fit for your organization. If you&#8217;re going to make a major investment in your contact center, it&#8217;s crucial to do the necessary research and analysis beforehand to make sure you find the right solution.<\/p>\n<p>If you&#8217;re seeking consulting services to help you improve customer service and\/or implement a new contact center solution, our expert team can work with you to determine which offering best meets your company&#8217;s needs. Our extensive partner network, experience working with various solutions, and vendor agnostic approach give us the ability to serve as your trusted advisor during the process of selecting and implementing IT solutions. To learn more about our\u00a0<a class=\"external-link\" href=\"https:\/\/www.stratospherenetworks.com\/cloud-consulting-services.html\" target=\"_blank\" rel=\"nofollow noopener\">consulting services<\/a>, please email\u00a0<a class=\"external-link\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"nofollow noopener\">sales@stratospherenetworks.com<\/a>\u00a0or call 877-599-3999.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-your-customer-service-with-journey-mapping-and-consulting\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3391,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-2495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Improve Your Customer Service With Journey Mapping and Consulting<\/title>\n<meta name=\"description\" content=\"If you&#039;re looking to improve your customer service and increase your online ratings, customer experience consulting services can help you create an actionable plan to boost customer satisfaction scores.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-your-customer-service-with-journey-mapping-and-consulting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve Your Customer Service With Journey Mapping and Consulting\" \/>\n<meta property=\"og:description\" content=\"If you&#039;re looking to improve your customer service and increase your online ratings, customer experience consulting services can help you create an actionable plan to boost customer satisfaction scores.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-your-customer-service-with-journey-mapping-and-consulting\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-14T15:54:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-26T17:03:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2020\/01\/One-color-globe.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"dsparks\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"dsparks\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" 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