{"id":3374,"date":"2020-01-17T11:56:49","date_gmt":"2020-01-17T16:56:49","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=3374"},"modified":"2020-01-21T22:20:41","modified_gmt":"2020-01-22T03:20:41","slug":"tech-talks-put-agents-first-with-this-cloud-contact-center","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-put-agents-first-with-this-cloud-contact-center\/","title":{"rendered":"Tech Talks: Put Agents First With This Cloud Contact Center"},"content":{"rendered":"
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\"close<\/a>In order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these vendors.\u00a0Our Tech Talks blog series offers a snapshot of these educational\u00a0sessions.<\/em><\/p>\n

Call center agent turnover rates tend to be high, with overall averages for the industry in the 30 to 45 percent range, according to the\u00a0Quality Assurance & Training Connection (QATC)<\/a>. If you’re looking for a way to address attrition and keep your agents (and by extension your customers) happy, one of our strategic partners provides an agent-first,\u00a0cloud-based<\/a>\u00a0contact center platform. Here’s an overview of what our team of\u00a0senior technology advisors<\/a> learned about this product during a recent meeting with the supplier.<\/p>\n

Provider Overview<\/h2>\n

Based in Indianapolis and founded in 2011, this vendor offers cloud contact center software tailored specifically to meet the needs of mid-size businesses and larger enterprises (i.e., those with 25 to 500 agents). This company aims to give agents the technology and training they need to deliver a top-notch customer experience (CX). By focusing on improving agents’ lives at work and making their jobs easier, you’ll promote better customer service and overall success for your company.<\/p>\n

Featured Offering: Comprehensive Contact Center as a Service (CCaaS)<\/h2>\n

This agent-centric\u00a0CCaaS solution<\/a>\u00a0will empower your team and help them reach new heights of productivity and efficiency with the following key features:<\/p>\n