{"id":3506,"date":"2020-04-14T07:51:23","date_gmt":"2020-04-14T12:51:23","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=3506"},"modified":"2020-04-13T15:59:21","modified_gmt":"2020-04-13T20:59:21","slug":"tech-talks-deliver-a-great-cx-with-this-cloud-contact-center-for-salesforce-solution","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-deliver-a-great-cx-with-this-cloud-contact-center-for-salesforce-solution\/","title":{"rendered":"Tech Talks: Deliver a Great CX With This Cloud Contact Center for Salesforce Solution"},"content":{"rendered":"
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\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational\u00a0sessions.<\/em><\/p>\n

Now more than ever, staying connected with your clients from anywhere and delivering a standout customer experience (CX) is vital if you want your business to not only survive but succeed long-term. Having the right\u00a0Unified Communications as a Service (UCaaS)<\/a>\u00a0and\/or\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0solution in place can make a huge difference in terms of the level of customer service your team is able to provide.<\/p>\n

With flexible, cloud-based platforms that integrate with your CRM software, your agents can offer fast, personalized responses to all your customers’ questions and issues. One of our partners offers just that type of solution: Cloud contact center software that integrates with Salesforce to give users all the info they need to provide an exceptional CX.<\/p>\n

Our team of trusted advisors recently met with representatives from this supplier to go over their contact center for Salesforce platform. Here’s a brief rundown of everything you should know about this provider and what they can do for your company.<\/p>\n

Provider Overview<\/h2>\n

Since 2001, this supplier has helped businesses around the world communicate more efficiently with cutting-edge cloud-based solutions. They deliver high-quality, flexible and scalable UCaaS and CCaaS software to facilitate connection and collaboration across various channels, including voice, video, messaging and more.<\/p>\n

Featured Offering: Contact Center for Salesforce<\/h2>\n

This omni-channel cloud-based solution is built specifically to sync up seamlessly with Salesforce (including CTI, IVR and more), giving your agents easy access to insights and data needed to drive personalized customer interactions and build strong relationships.<\/p>\n

This platform comes with the following advantages and features to boost productivity and empower your agents to cultivate strong connections with customers:<\/p>\n