{"id":3584,"date":"2020-05-15T11:56:37","date_gmt":"2020-05-15T16:56:37","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=3584"},"modified":"2020-05-15T11:56:37","modified_gmt":"2020-05-15T16:56:37","slug":"tech-talks-get-agents-work-from-home-ready-in-48-hours-with-cloud-contact-center-software","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-get-agents-work-from-home-ready-in-48-hours-with-cloud-contact-center-software\/","title":{"rendered":"Tech Talks: Get Agents Work-From-Home Ready in 48 Hours With Cloud Contact Center Software"},"content":{"rendered":"

\"CloudIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational\u00a0sessions.<\/em><\/p>\n

The current public health crisis has resulted in a\u00a0mass migration to remote work<\/a>, as organizations around the world seek to comply with social distancing guidelines and slow the spread of coronavirus disease 2019 (COVID-19). At the same time, many businesses have experienced a surge in customer inquiries and call volumes, as clients seek to reschedule appointments and ask about the pandemic’s impact on the delivery of products and services. As a result, maintaining optimal contact center performance is more vital than ever.<\/p>\n

If you need robust work-from-home capabilities for your contact center agents fast, we strongly recommend that you consider a\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0offering from one of our suppliers. Our\u00a0trusted advisors<\/a>\u00a0recently checked in with representatives from a leader in the cloud contact center software space who’s offering a free trial of their CCaaS platform to businesses and government agencies looking to transition their teams to working from home. Here’s everything you should know about this supplier and what they can do to help your organization respond to the current situation.<\/p>\n

Provider Overview<\/h2>\n

This supplier is a pioneer in the contact center software space, with more than 15 years of experience working with cloud technology. Today, their software helps 390,000 cloud contact center agents in more than 100 countries connect with customers and deliver an outstanding CX. By leveraging the reliability, scalability and flexibility of\u00a0the cloud<\/a>, this software provider helps organizations across various industries gain a competitive advantage and transform customer interactions.<\/p>\n

Featured Offering: Contact Center Software Designed to Optimize CX<\/h2>\n

To help organizations transitioning their team members to remote work arrangements and taking on larger volumes of customer interactions due to the pandemic, this supplier is offering a 60-day free trial of their enterprise-grade cloud contact center solution for new customers. This deal is available through June 30, 2020 and doesn’t require a contract with the software provider.<\/p>\n

Some key benefits and features of this platform include the following:<\/p>\n