{"id":3612,"date":"2020-05-28T07:57:21","date_gmt":"2020-05-28T12:57:21","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=3612"},"modified":"2020-06-08T10:45:25","modified_gmt":"2020-06-08T15:45:25","slug":"tech-talks-get-reliable-unified-communications-contact-center-capabilities-for-just-7-per-user-per-day","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-get-reliable-unified-communications-contact-center-capabilities-for-just-7-per-user-per-day\/","title":{"rendered":"Tech Talks: Get Reliable Unified Communications, Contact Center Capabilities For Just $7 Per User Per Day"},"content":{"rendered":"
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\"LaptopIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational\u00a0sessions.<\/em><\/p>\n

Would you be interested in getting full\u00a0Unified Communications (UC)<\/a>\u00a0and\u00a0contact center capabilities<\/a>\u00a0for not much more than you’d pay for a cup of coffee? Our\u00a0trusted advisors<\/a>\u00a0recently attended a lunch and learn hosted by a supplier that offers exactly that, delivering all the features contact center agents need to provide exceptional customer experiences via a low-cost\u00a0cloud-based<\/a>\u00a0platform.<\/p>\n

If you’re searching for a product that accommodates remote contact center agents while leveraging advanced features to improve customer service, you might want to consider the following info on this supplier and their business communication offerings.<\/p>\n

Provider Overview<\/h2>\n

Based in California and founded in 2018, this Business Communications as a Service (BCaaS) provider focuses on empowering companies to deliver great customer service with cloud-native UC features and contact center functionality. This supplier understands that customer experience (CX) is the key to long-term success for businesses across all industries: They want to help your organization stand out from the crowd and deliver the best possible CX with cloud-based software that’s intuitive, reliable and affordable.<\/p>\n

Featured Offerings<\/h2>\n

This supplier can give you all the business communication functionalities you need to keep both your employees and your team members happy. Their software leverages natural language processing and machine learning to drive optimal performance. Additionally, their platform integrates with Salesforce and Zendesk to support better customer service.<\/p>\n

Based on your end users’ needs, you can choose between the following options:<\/p>\n

UC and contact center:\u00a0<\/strong>This solution combines UC, contact center software and machine learning to ensure your agents have all the tools and insights needed to create unforgettable customer experiences. Key features include the following:<\/p>\n