{"id":3985,"date":"2020-11-02T15:22:57","date_gmt":"2020-11-02T20:22:57","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=3985"},"modified":"2022-09-22T10:52:08","modified_gmt":"2022-09-22T15:52:08","slug":"how-artificial-intelligence-can-help-contact-center-agents-deliver-great-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/how-artificial-intelligence-can-help-contact-center-agents-deliver-great-customer-experiences\/","title":{"rendered":"How Artificial Intelligence Can Help Contact Center Agents Deliver Great Customer Experiences"},"content":{"rendered":"

\"AEvery time you ask your digital assistant a question, Google something or interact with a chatbot on a website, you\u2019re engaging with artificial intelligence (AI)<\/a>, a valuable tool that allows machines to learn from their experiences, according to the SAS Institute<\/a>. Once just the subject matter of sci-fi depictions of the future, AI is increasingly becoming part of our daily lives, helping us accomplish everything from figuring out what to watch next on Netflix to diagnosing medical issues, as \u201cThe Wired Guide to Artificial Intelligence<\/a>\u201d explains.<\/p>\n

One notable way that AI is transforming how businesses operate is by helping contact center agents deliver the best possible customer experience (CX)<\/a>. In the past few years, CX has become a huge differentiator in terms of competitiveness in the corporate world. Gartner has declared it<\/a> \u201cthe new marketing battlefront.\u201d<\/p>\n

Particularly in a world drastically altered by the pandemic, it\u2019s more vital than ever for companies to stay competitive and position themselves for long-term success by focusing on delivering a standout CX and achieving digital transformation<\/a> by leveraging advanced technologies like AI. Most (80 percent) of businesses have fast-tracked at least some of their digital transformation projects this year, according to the Dell Technologies Digital Transformation Index<\/a>.\u00a0
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\nIf you aren\u2019t already utilizing software that drives better customer experiences with AI, here\u2019s what you should know about the technology and how AI in the contact center can increase agent productivity and customer satisfaction.<\/p>\n

How Contact Center as a Service (CCaaS) Platforms Commonly Incorporate AI<\/h2>\n

Contact Center as a Service (CCaaS) solutions<\/a> have gained popularity as businesses have sought to connect with consumers via multiple channels and empower remote workers with the accessibility of a cloud-based platform. These cloud-delivered contact center offerings can utilize AI for various purposes and tasks, including the following.<\/p>\n