{"id":4084,"date":"2020-12-10T07:28:55","date_gmt":"2020-12-10T12:28:55","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4084"},"modified":"2020-12-09T18:00:21","modified_gmt":"2020-12-09T23:00:21","slug":"tech-talks-intuitive-cloud-contact-center-software-drives-better-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-intuitive-cloud-contact-center-software-drives-better-customer-experiences\/","title":{"rendered":"Tech Talks: Intuitive Cloud Contact Center Software Drives Better Customer Experiences"},"content":{"rendered":"

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

Do you have plans to improve your company’s customer experience (CX) in 2021? If so, you’re not alone: 25 percent of brands are expected to enhance CX quality in a statistically significant way in the upcoming year, according to predictions from\u00a0Forrester Research<\/a>. While there are various ways to\u00a0improve the experience clients have<\/a>\u00a0when engaging with your company, advanced\u00a0contact center solutions\u00a0<\/a>stand out as a wise investment for any organization that wants to deliver unforgettable service. Your contact center plays a vital role in fostering strong customer relationships, and the right tools can make a huge difference by allowing your agents to rapidly resolve clients’ issues in a personalized way.<\/p>\n

Our team of trusted technology advisors recently had a virtual meeting with representatives of a leading provider in the\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0space to discuss how their highly intuitive\u00a0cloud-delivered software<\/a>\u00a0supports innovation and helps businesses deliver an exceptional CX. If you’re in the marketing for a new contact center platform, here’s some essential information to consider about this supplier and their product.<\/p>\n

Provider Overview<\/h2>\n

This California-based CCaaS supplier has sought to give businesses around the world the technology they need to deliver incredible experiences and earn long-term brand loyalty. Forrester, Gartner and Frost & Sullivan have all recognized this provider as a leader in the cloud contact center space, thanks to technology that helps companies keep costs in check while simultaneously boosting efficiency.<\/p>\n

Their CCaaS platform continues to grow in popularity, with more than 30,000 users in over 70 countries currently leveraging it to enhance their client relationships. Particularly in the age of working from anywhere, this supplier’s cloud-delivered product has attracted organizations looking to ensure accessibility and productivity for distributed teams.<\/p>\n

Featured Offering: Cloud Contact Center Software<\/h2>\n

This supplier’s cloud contact center platform serves as an end-to-end solution that includes features for customer and workforce engagement, in addition to advanced analytics, enterprise collaboration capabilities and omni-channel communications. Businesses choose CCaaS from this provider for the following reasons:<\/p>\n