{"id":4182,"date":"2021-02-05T11:08:05","date_gmt":"2021-02-05T16:08:05","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4182"},"modified":"2021-02-05T11:08:05","modified_gmt":"2021-02-05T16:08:05","slug":"tech-talks-prepare-your-contact-center-for-the-future-with-cloud-native-architecture","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-prepare-your-contact-center-for-the-future-with-cloud-native-architecture\/","title":{"rendered":"Tech Talks: Prepare Your Contact Center for the Future With Cloud-Native Architecture"},"content":{"rendered":"

\"CloseIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

In our increasingly digital world,\u00a0cloud computing<\/a>\u00a0has become essential for all kinds of businesses seeking to deliver a great customer experience (CX) and advance their\u00a0digital transformation<\/a>\u00a0efforts. Due to the flexibility and accessibility of this type of technology, the global public cloud infrastructure market is projected to grow 35 percent this year, reaching $120 billion,\u00a0according to\u00a0Forrester Research<\/a>.<\/p>\n

If you want to ensure your company stays competitive at a time when cloud technology is everywhere and CX is paramount, you might want to look into\u00a0Contact Center as a Service (CCaaS) software<\/a>. One of our partners offers a contact center platform with cloud-native architecture that will ensure your company is prepared to meet evolving consumer needs. If you’d like to future-proof your contact center while giving your agents all the capabilities they need to provide exceptional customer service, here are some key details you might want to consider about this supplier and their software.<\/p>\n

Provider Overview<\/h2>\n

Since their founding more than 30 years ago, this contact center technology supplier has made more than 70 billion standout customer experiences possible for companies in over 100 countries. With software crafted for innovation and flexibility, they provide a secure and reliable tool for delivering highly personalized service from any device and any location. They serve organizations across a wide variety of industries \u2013 including healthcare, financial services, media and telecom, retail, government, and education, among others. For their achievements in the cloud contact center space, they’ve also earned recognition as a leader in the\u00a0Gartner Magic Quadrant for Contact Center as a Service<\/a>.<\/p>\n

Featured Offering: Future-Proof Cloud Contact Center Software<\/h2>\n

This supplier’s cloud contact center platform drives innovation and integrates voice and digital channels to empower agents to provide the best possible service, become more productive and make more sales. Notable features include the following:<\/p>\n