{"id":4361,"date":"2021-04-27T08:02:09","date_gmt":"2021-04-27T13:02:09","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4361"},"modified":"2021-04-23T15:10:48","modified_gmt":"2021-04-23T20:10:48","slug":"tech-talks-intelligent-contact-center-as-a-service-platform-leverages-ai-and-automation-to-enhance-cx","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-intelligent-contact-center-as-a-service-platform-leverages-ai-and-automation-to-enhance-cx\/","title":{"rendered":"Tech Talks: Intelligent Contact Center as a Service Platform Leverages AI and Automation to Enhance CX"},"content":{"rendered":"

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.
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\nIf you’re on a call with a friend or family member and want to send them a photo, you’d probably just send it while you’re still talking to them, as opposed to hanging up, sending the photo, and then calling them back. One of our partners, a leader in the\u00a0cloud contact center solution<\/a>\u00a0space, has brought that same seamless experience to customer service, allowing clients to send videos, pictures and documents while speaking with an agent. That type of modern and efficient customer experience (CX) has become imperative for businesses seeking to stand out at a time when mobility,\u00a0the cloud<\/a>\u00a0and other new technologies have significantly altered consumers’ expectations.<\/p>\n

If you’re searching for a Contact Center as a Service (CCaaS) solution that’s made for the digital era and harnesses the power of cutting-edge technologies to drive efficiency, you might want to consider working with this supplier. Here’s a brief overview of who they are and what their contact center platform can do for you.<\/p>\n

Provider Overview<\/h2>\n

Founded in 2015, this California-based supplier has built their\u00a0CCaaS solution<\/a>\u00a0entirely in the cloud, and it’s the first contact center solution constructed specifically to support an exceptional CX in the age of smartphones. Offering cloud-to-cloud failover and a high level of resiliency, they’re focused on driving\u00a0digital transformation<\/a>\u00a0and innovation with flexible and intelligent software.<\/p>\n

Some of their notable clients include Instacart, Wag!, MoneyLion and iZettle, among others. They’ve also earned recognition from G2 as the leader in Contact Center Operations Software.<\/p>\n

Featured Offering: AI-Powered CCaaS<\/h2>\n

With advanced CCaaS from this supplier, your company can combine digital, voice and self-service channels for clients and deliver a single consistent CX. Key features and capabilities of this software include the following:<\/p>\n