{"id":4412,"date":"2021-05-19T10:17:25","date_gmt":"2021-05-19T15:17:25","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4412"},"modified":"2021-05-19T10:17:25","modified_gmt":"2021-05-19T15:17:25","slug":"tech-talks-deliver-an-unforgettable-cx-with-intelligent-cloud-contact-center-software","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-deliver-an-unforgettable-cx-with-intelligent-cloud-contact-center-software\/","title":{"rendered":"Tech Talks: Deliver an Unforgettable CX With Intelligent Cloud Contact Center Software"},"content":{"rendered":"

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

The experiences people have when engaging with your company matter just as much as the quality of your products or services in determining overall success. Most people in the U.S. (59 percent) will abandon a company they love if they have several bad experiences, and 17 percent will take their business elsewhere after just one negative interaction,\u00a0according to PwC<\/a>. For companies that want to deliver the best possible\u00a0customer experience (CX)<\/a>, it makes sense to focus on the\u00a0contact center<\/a>, which is instrumental in building and maintaining strong relationships with clients.<\/p>\n

One of our trusted partners helps businesses drive better experiences with flexible and intelligent\u00a0cloud contact center\u00a0<\/a>software that leverages the power of\u00a0artificial intelligence (AI)<\/a>\u00a0to solve customers’ issues efficiently and effectively. If you’re looking to streamline your contact center operations and enhance CX while empowering your agents to\u00a0work from anywhere<\/a>, you might want to consider working with this supplier. Here’s a brief overview of everything you should know about them and their platform’s features and benefits.<\/p>\n

Provider Overview<\/h2>\n

Since their founding in 2001, this California-based supplier has risen to prominence as a leader in the cloud contact center solution space, serving more than 2,000 clients globally and handling over 5 billion customer interactions each year. Known for their reliability, security, compliance and flexibility, this\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0platform provider serves companies across a wide range of industries \u2013 including education, healthcare, retail and financial services. Their software has earned recognition from analysts at Forrester, Gartner, Aragon Research, and Frost & Sullivan.<\/p>\n

Featured Offering: Intelligent Cloud Contact Center Platform<\/h2>\n

This supplier’s CCaaS offering combines several cloud computing solutions to deliver cutting-edge contact center capabilities and drive productivity, efficiency and great experiences. The elements of the product’s architecture include the following:<\/p>\n