{"id":4608,"date":"2021-08-13T11:33:19","date_gmt":"2021-08-13T16:33:19","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4608"},"modified":"2021-08-13T11:33:19","modified_gmt":"2021-08-13T16:33:19","slug":"tech-talks-cloud-contact-center-platform-drives-efficiency-for-small-businesses","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-platform-drives-efficiency-for-small-businesses\/","title":{"rendered":"Tech Talks: Cloud Contact Center Platform Drives Efficiency for Small Businesses"},"content":{"rendered":"

\"AnIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

Delivering an outstanding\u00a0customer experience (CX)<\/a>\u00a0and keeping up with consumers’ evolving expectations has become essential for any business that wants to remain relevant and competitive in today’s\u00a0increasingly digital world<\/a>. However, many small businesses have limited resources to draw on as they seek to enhance CX. One of our trusted partners, a leader in the\u00a0cloud communications<\/a>\u00a0solution space, has sought to specifically address the needs of companies with 150\u00a0or fewer employees with a\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0offering that supports exceptional customer service while increasing efficiency and helping you maximize your return on investment.<\/p>\n

If your organization is looking to make your current budget go further and improve your team’s ability to deliver a great CX, here are some key details you should know about this supplier and their cloud contact center offering.<\/p>\n

Provider Overview<\/h2>\n

Based in New Jersey, this supplier has 20 years of experience delivering VoIP solutions to businesses of all sizes as well as consumers. In addition to their cloud contact center offering, the company delivers programmable cloud communications APIs and\u00a0Unified Communications as a Service (UCaaS)<\/a>\u00a0solutions to help organizations across all industries stay connected and maintain a competitive edge. They serve upward of 100,000 businesses around the world and have earned recognition as a leading cloud communications solution provider from Frost & Sullivan as well as Gartner.<\/p>\n

Featured Offering: Contact Center as a Service (CCaaS) for Small Businesses<\/h2>\n

With this supplier’s user-friendly omnichannel cloud contact center platform, your agents will have all the tools they need to deliver a memorable CX that keeps your clients coming back for years to come. Make productivity possible from any location and boost performance with these key features and advantages.<\/p>\n