{"id":4630,"date":"2021-08-25T11:08:03","date_gmt":"2021-08-25T16:08:03","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4630"},"modified":"2021-08-25T11:08:03","modified_gmt":"2021-08-25T16:08:03","slug":"tech-talks-cloud-contact-center-platform-supports-exceptional-agent-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-platform-supports-exceptional-agent-customer-experiences\/","title":{"rendered":"Tech Talks: Cloud Contact Center Platform Supports Exceptional Agent, Customer Experiences"},"content":{"rendered":"
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\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

What if your contact center agents could reduce the minutes they spend on the phone each week by the thousands and still deliver outstanding customer service? One IT outsourcing company achieved that after one of our partners replaced three separate phone, chat and email platforms with a single comprehensive, omnichannel cloud contact center solution. In one week, they saved 15,191 agent minutes and took approximately 253 fewer phone hours to achieve the same level of service.<\/p>\n

If you’re in the market for a new contact center solution and would like to similarly save time and contain costs while\u00a0improving CX<\/a>, here are some essential details you should consider about this supplier and their cloud-native platform that makes life easier for agents.<\/p>\n

Provider Overview<\/h2>\n

Founded in 2011, this Indianapolis-based supplier aims to give mid-sized companies and larger enterprises the technology they need to deliver incredible customer experiences. Leveraging 130 years of collective industry experience, the provider’s leadership team understands that a great CX starts with an outstanding agent experience. Their mission is to make customer service interactions as painless as possible, and their cloud-native<\/a>\u00a0platform contains all the features and tools agents need in one convenient place, making it easy for them to connect with clients and build strong relationships.<\/p>\n

Featured Offering: Cloud-Native Contact Center Platform<\/h2>\n

At a time when CX has become essential for success in the business world, the right cloud contact center solution can make a huge difference by giving agents all the tools they need to address customers’ concerns as thoroughly and rapidly as possible. This supplier’s agent-centric cloud contact center software empowers end users with the following key features:<\/p>\n