{"id":4737,"date":"2021-10-15T13:44:02","date_gmt":"2021-10-15T18:44:02","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4737"},"modified":"2021-10-15T13:44:02","modified_gmt":"2021-10-15T18:44:02","slug":"tech-talks-improve-performance-with-comprehensive-call-reporting-software","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-performance-with-comprehensive-call-reporting-software\/","title":{"rendered":"Tech Talks: Improve Performance With Comprehensive Call Reporting Software"},"content":{"rendered":"
\n
\n
\n
\n
\n

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

After installing numerous instances of\u00a0Avaya IP Office<\/a>, a group of engineers and tech support staff saw a need for a cost-effective and intuitive call recording and reporting solution to supplement the phone system. Aiming to enhance business communication capabilities through innovation, they founded a company that has become a leading supplier of software for companies seeking in-depth insights into performance and contact center management capabilities.<\/p>\n

If you’re in the market for comprehensive call reporting and contact center management software made specifically for your\u00a0Avaya<\/a>\u00a0phone system, you should consider working with this supplier. Our\u00a0trusted technology advisors<\/a>\u00a0recently met with representatives of this provider to discuss their current offerings and new features they plan to add to their platform soon. Here’s what you should know about their software and how it can help you gather vital information about call flow, leading to better customer service and greater productivity.<\/p>\n

Provider Overview<\/h2>\n

Founded in 2007, this Utah-based supplier set out to create easy-to-use call recording and reporting software that would deliver detailed accounts of everything that happened during each call across all end users, trunks and groups. To build on the modular software offering’s call reporting and recording features, you can also purchase add-on licenses for agent dashboards, recording libraries, real-time call management, customized reports, and contact center management capabilities (e.g.,\u00a0queue callback and skills-based routing).<\/p>\n

Featured Offering: Comprehensive Call Reporting Software<\/h2>\n

This supplier designed their software to help businesses across all industries monitor their call flow and improve operations with customized call reporting, recording and display features. In addition to IP Office, the application can also connect to Avaya Communication Manager, ShoreTel and Cisco Unified Communications Manager (UCM) phone systems.<\/p>\n

Here are just some of the key features and capabilities that make this\u00a0provider’s product stand out from the competition:<\/p>\n