{"id":4802,"date":"2021-11-05T07:50:50","date_gmt":"2021-11-05T12:50:50","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4802"},"modified":"2021-11-03T16:28:30","modified_gmt":"2021-11-03T21:28:30","slug":"tech-talks-omnichannel-cloud-contact-center-supports-personalized-customer-service","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-omnichannel-cloud-contact-center-supports-personalized-customer-service\/","title":{"rendered":"Tech Talks: Omnichannel Cloud Contact Center Supports Personalized Customer Service"},"content":{"rendered":"

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

When a U.S. bank needed to get 3,000 remote contact center agents set up at the beginning of the pandemic, they turned to one of our partners, a\u00a0cloud<\/a>\u00a0contact center provider with experience deploying solutions for Fortune 500 companies. Within a week, the client had an omnichannel\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0platform in place for remote agents across the country. Three days later, the supplier had deployed the solution from more than 2,000 additional end users, allowing the bank to field more than 100,000 calls daily.<\/p>\n

If you’re in the market for a reliable and accessible contact center solution, you should consider working with the same supplier.\u00a0Our\u00a0trusted technology advisors<\/a>\u00a0recently met with members of the provider’s sales team to review their CCaaS platform and the features and advantages it offers for midsize businesses and larger enterprises. Here’s everything you should know about the company’s background and its software.<\/p>\n

Provider Overview<\/h2>\n

This California-based supplier has been in business since 2010. With microservices architecture crafted by leaders in the contact center industry, this provider helps companies deliver better customer service across all channels. The founders set out to create a robust customer service solution that doesn’t take long to deploy and has an intuitive interface. With a focus on innovation and adaptation to trends in the communication technology space, the supplier continues to invest in research and development and deliver innovative new features to clients. Companies in more than 26 countries currently leverage this provider’s cloud contact center solution.<\/p>\n

Featured Offering: AI-Powered Omnichannel Cloud Contact Center<\/h2>\n

If you’re looking to improve customer service while accommodating a distributed workforce, this supplier’s CCaaS platform has all the capabilities your remote agents require to respond to each client’s specific issue via the channel of their choice. The software drives productivity and superior customer experiences with the following features:<\/p>\n