{"id":4967,"date":"2022-02-02T09:15:59","date_gmt":"2022-02-02T14:15:59","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=4967"},"modified":"2022-02-02T09:17:33","modified_gmt":"2022-02-02T14:17:33","slug":"tech-talks-enhance-cx-with-contact-center-outsourcing-and-consulting-services","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-enhance-cx-with-contact-center-outsourcing-and-consulting-services\/","title":{"rendered":"Tech Talks: Enhance CX with contact center outsourcing and consulting services"},"content":{"rendered":"
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\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

The loyalty department at a nationwide food chain was struggling to keep up with the more than 2,000 emails they received from customers each week. Even after the staff prioritized the requests and inquiries, more than 62 percent were stuck in a backlog. The perceived lack of responsiveness was decreasing customer satisfaction.<\/p>\n

A contact center consulting service provider \u2013 one of our trusted partners \u2013 identified an outsourced email agent solution supplier for the food chain. Within 24 hours, those outsourced email agents cleared up 75 percent of the backlog. Now, almost every customer request receives a same-day response.<\/p>\n

That’s just one example of how contact center consulting services and outsourcing can\u00a0dramatically improve the customer experience (CX) for your company. Consumers that have positive experiences with your organization are 3.5 times more likely to make a purchase and 5.1 times more likely to recommend your business to others, according to the\u00a02022 Global Consumer Trends report<\/a>\u00a0from Qualtrics. As a result, it makes sense to prioritize delivering the best possible CX \u2013 and that means optimizing your contact center operations since those agents are on the front lines of customer service.<\/p>\n

Our team of\u00a0trusted technology advisors<\/a>\u00a0recently spoke to representatives of the contact center outsourcing and consulting firm that helped the struggling food chain boost customer satisfaction. If you’re searching for a partner to transform your contact center and ensure your people, processes and technology support your organizational objectives, you might want to consider working with this supplier.<\/p>\n

Provider overview<\/h2>\n

Based in Nebraska, this global customer engagement and contact center consulting company has been in business for nearly 20 years. The firm’s team of consultants delivers professional services, process improvement, performance management and technology services to organizations that want to contain costs, increase productivity and overall transform their contact centers. All of the consultants have at least 20 years of experience in the contact center space, and they’ve successfully completed more than 375 engagements. Whether you want to construct an entirely new solution or revamp your current contact center, this provider will ensure smooth project execution and the achievement of your desired outcomes.<\/p>\n

Featured offering: Contact center services<\/h2>\n

This results-oriented firm can offer expert insights every step of the way as you deploy a new contact center solution or transform your current contact center. The consultants’ collaborative approach positions you for lasting success with the people you need, optimized processes, and leading technology. Their contact center services include the following:<\/p>\n