{"id":5010,"date":"2022-02-21T18:08:04","date_gmt":"2022-02-21T23:08:04","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5010"},"modified":"2022-02-21T18:08:04","modified_gmt":"2022-02-21T23:08:04","slug":"whats-next-for-ai-3-notable-artificial-intelligence-trends-to-watch","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/whats-next-for-ai-3-notable-artificial-intelligence-trends-to-watch\/","title":{"rendered":"What\u2019s next for AI? 3 notable artificial intelligence trends to watch"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-5011\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-300x169.jpg\" alt=\"A brain constructed of glowing line segments and dots against a dark background, symbolizing artificial intelligence. \" width=\"300\" height=\"169\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-300x169.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-1024x576.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-768x432.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-1536x864.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-2048x1152.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/ai-concept-photo-200x113.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Imagine you\u2019re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you\u2019re interrupting the customer frequently and might want to listen more closely. However, the colleague coaching you isn\u2019t another human being \u2013 it\u2019s artificial intelligence (AI) <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/how-artificial-intelligence-can-help-contact-center-agents-deliver-great-customer-experiences\/\" target=\"_blank\" rel=\"noopener\">built into the contact center software<\/a>, advising you via pop-ups.<\/p>\n<p>This is just one example of how AI has become common in the workplace. No longer just a science fiction fantasy, AI-powered tools have gained popularity with businesses seeking to automate routine tasks, improve customer experience (CX), and help their human team members accomplish more. As of 2021, 56 percent of organizations had implemented AI for at least one function, up from 50 percent in 2020, according to the McKinsey Analytics report <a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/Business%20Functions\/McKinsey%20Analytics\/Our%20Insights\/Global%20survey%20The%20state%20of%20AI%20in%202021\/Global-survey-The-state-of-AI-in-2021.pdf\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">The state of AI in 2021<\/a>.<\/p>\n<h2>How businesses today utilize AI<\/h2>\n<p>Businesses leverage AI for a wide range of functions. McKinsey found these were the most common uses cases:<\/p>\n<ul>\n<li>Optimization of service operations<\/li>\n<li>Product enhancements<\/li>\n<li>Contact center automation<\/li>\n<li>Optimization of product features<\/li>\n<li>Predictive customer service<\/li>\n<li>Analytics related to customer service<\/li>\n<li>Product creation<\/li>\n<li>Segmentation of clients<\/li>\n<li>Risk modeling and analytics<\/li>\n<li>Analytics related to debt and fraud<\/li>\n<\/ul>\n<p>In a previous blog entry, we covered <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/the-business-benefits-of-artificial-intelligence-ai\/\" target=\"_blank\" rel=\"noopener\">the business benefits of AI<\/a>, including the automation of mundane tasks, more efficient utilization of capital and labor, and improved security and compliance. As the technology evolves and increases in sophistication, the adoption rate will likely continue to grow as companies deploy AI-powered tools as part of their <a href=\"https:\/\/www.stratospherenetworks.com\/digital-transformation-advisory-services.html\" target=\"_blank\" rel=\"noopener\">digital transformation<\/a> efforts.<\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-5013 size-large\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-1024x638.jpg\" alt=\"An illustration of a brain with gears inside it along with text stating that 56% of organizations had implemented AI for at least one function in 2021, according to McKinsey Analytics.\" width=\"640\" height=\"399\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-1024x638.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-300x187.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-768x479.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-1536x958.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai-200x125.jpg 200w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/02\/2022-blog-image-stat-ai.jpg 1848w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<h2>The future of AI<\/h2>\n<p>Like other types of technology, artificial intelligence is still in development, and we can expect significant advancement in 2022 and beyond. Based on predictions from industry experts and our team\u2019s expertise, here are a few significant artificial intelligence trends to keep your eye on this year.<\/p>\n<h3>1. AI and machine learning will drive advancements in healthcare.<\/h3>\n<p>In 2022, AI will potentially have a considerable impact on the healthcare industry, transforming diagnosis and treatment processes and supporting the development of new medicines, Myles Gilsenan, vice president of data, analytics and AI for Apps Associates, told eWeek.<\/p>\n<p>\u201cThe potential to extend human life is a very real possibility while also improving the quality of life, thanks to advances made during the pandemic,\u201d Gilsenan is quoted as saying in the eWeek article \u201c<a href=\"https:\/\/www.eweek.com\/cloud\/tech-predictions-2022-cloud-cybersecurity-ai\/#ai\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Tech Predictions for 2022: Cloud, Data, Cybersecurity, AI, and More<\/a>.\u201d<\/p>\n<h3>2. AI-powered simulations will transform decision-making for business leaders.<\/h3>\n<p>Simulations constructed by artificial intelligence have incredible potential to inform corporate strategy, according to the November 2021 PwC article \u201c<a href=\"https:\/\/www.pwc.com\/us\/en\/tech-effect\/ai-analytics\/six-ai-predictions.html\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Six AI business predictions for 2022<\/a>.\u201d If you\u2019re weighing multiple scenarios, AI can craft \u201cdigital twins\u201d of cities, buildings or groups of people. Simulations can also forecast supply chain scenarios accounting for variables such as marketplace developments and potential obstructions.<\/p>\n<h3>3. Businesses will leverage AI solutions to enhance CX.<\/h3>\n<p>Delivering the best possible CX has become a top priority for businesses seeking to cultivate a loyal customer base. CX practitioners recognize AI as a solution with incredible potential to enhance experiences and improve customer service.<\/p>\n<p>Customer experience experts report utilizing AI to map and improve customer journeys, provide assistance via chatbots, facilitate self-service, and coach customer service agents, according to the <a href=\"https:\/\/www.cxnetwork.com\/cx-experience\/reports\/artificial-intelligence-in-customer-experience-report-2021?ty-ur\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Artificial Intelligence in Customer Experience Report 2021<\/a> from CX Network. As suppliers release more advanced <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/deliver-a-better-customer-experience-with-these-4-types-of-cx-solutions\/\" target=\"_blank\" rel=\"noopener\">CX solutions<\/a> in 2022 and beyond, AI will likely continue to play a major role in customer experience enhancement. \u00a0\u00a0\u00a0\u00a0<strong><br \/>\n<\/strong><br \/>\nIf you\u2019re interested in exploring the ways AI-powered solutions can drive productivity and improve efficiency for your business, our <a href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\">trusted advisors<\/a> can offer expert guidance and assist you in identifying ideal AI use cases for your organization. Based on your needs and goals, we can determine how AI fits into your long-term strategic IT roadmap. To connect with our advisors, please give us a call at 877-599-3999 or email <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine you\u2019re a contact center agent on the phone with a customer trying to resolve an issue with their account. Partway through the conversation, a coworker nudges you and advises you that you\u2019re interrupting the customer frequently and might want &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/whats-next-for-ai-3-notable-artificial-intelligence-trends-to-watch\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":5011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-5010","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>The future of artificial intelligence: 3 trends to watch<\/title>\n<meta name=\"description\" content=\"Artificial intelligence is transforming the way we do business. 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