{"id":5056,"date":"2022-03-17T09:50:52","date_gmt":"2022-03-17T14:50:52","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5056"},"modified":"2022-03-17T09:50:52","modified_gmt":"2022-03-17T14:50:52","slug":"tech-talks-turn-microsoft-teams-into-a-complete-cloud-phone-system-contact-center-solution","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-turn-microsoft-teams-into-a-complete-cloud-phone-system-contact-center-solution\/","title":{"rendered":"Tech Talks: Turn Microsoft Teams into a complete cloud phone system, contact center solution"},"content":{"rendered":"
\n
\n
\n
\n
\n

\"AIn order to serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trend<\/em>s and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

A global food manufacturer with more than 450 locations was juggling various suppliers for their PBX, fax system, contact center, video conferencing and SMS. Because they’d already invested in Microsoft 365<\/a>, they wanted to find a way to leverage\u00a0Microsoft Teams<\/a>\u00a0for broader cloud-based communication capabilities. One of our trusted partners in the telecommunications space delivered a global voice and telephony solution that turned Teams into a full-blown cloud phone system and omnichannel contact center platform. The number of suppliers the manufacturer deals with for communications has dropped from 8 to 1, and the company expects to save millions.<\/p>\n

If you’ve already invested in Microsoft 365 and Teams and similarly would like to rely on a single provider and platform for all your cloud communications needs, you should consider working with the same supplier. Some of their staff members recently met with our\u00a0trusted advisors<\/a>\u00a0to go over their portfolio and discuss how their industry-leading Teams solutions can benefit businesses across various industries. Here’s some essential information to consider about their background and notable offerings.<\/p>\n

Provider overview<\/h2>\n

This England-based provider has delivered leading voice solutions for businesses for nearly 20 years. Since 2019, they’ve focused on telecom offerings hosted in Azure and natively integrated with Teams to drive\u00a0transformation<\/a>\u00a0for companies accommodating modern workforces. This provider is a Microsoft Gold Communications, Collaboration and Content, and Cloud Productivity Partner. They can serve clients in more than 160 countries and deliver full-stack Teams voice solutions in more than 49 countries.<\/p>\n

Featured offerings: Native Microsoft Teams collaboration solutions<\/h2>\n

This supplier helps mid-market companies and enterprises optimize operations and achieve workforce transformation with native collaboration offerings for Teams.<\/p>\n