{"id":5112,"date":"2022-04-12T08:48:42","date_gmt":"2022-04-12T13:48:42","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5112"},"modified":"2022-04-12T08:48:42","modified_gmt":"2022-04-12T13:48:42","slug":"tech-talks-improve-cx-with-next-gen-customer-relationship-management-software","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-improve-cx-with-next-gen-customer-relationship-management-software\/","title":{"rendered":"Tech Talks: Improve CX with next-gen customer relationship management software"},"content":{"rendered":"
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\"ATo serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/p>\n

A growing travel software company was having issues keeping up with customer inquiries. The tools the business utilized couldn’t route queries based on client info or the issue category, making it hard to prioritize customers’ problems and direct them to the right agent. It was clear that they needed a new CRM to stay afloat.<\/p>\n

They switched to a platform from one of our trusted partners.\u00a0This\u00a0CX solution<\/a>\u00a0offers greater workload visibility and facilitates dynamic routing. Subsequently, the travel company increased their CSAT by 10 percent and decreased first response times by 50 percent. They also\u00a0lowered customer service software costs by 20 percent by eliminating technological redundancies.<\/p>\n

Our\u00a0trusted advisors<\/a>\u00a0recently met with representatives of that CX software provider to discuss how their product empowers brands to tackle high volumes of support requests while still delivering exceptional experiences. If you’re looking to enhance your agents’ ability to resolve issues efficiently while improving customer service, we recommend considering this supplier.<\/p>\n

Provider overview<\/h2>\n

Based in New York, this software developer has assisted businesses in need of CX-enhancing solutions since 2015. The company’s founders have more than two decades of experience crafting customer service software and noticed a growing need for tools that make it possible to treat customers like people instead of tickets. With their highly secure and compliant global platform, this supplier has facilitated fast and personalized service for millions of customers worldwide.<\/p>\n

Featured offering: Modern CX platform for better customer experiences<\/h2>\n

This provider’s cutting-edge CX software supports exceptional, customized customer service with an omnichannel platform that leverages AI and machine learning. Go beyond what you can accomplish with just a ticketing system or a traditional customer service solution with the following features:<\/p>\n