{"id":5164,"date":"2022-05-23T07:33:15","date_gmt":"2022-05-23T12:33:15","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5164"},"modified":"2022-05-23T11:11:19","modified_gmt":"2022-05-23T16:11:19","slug":"softphone-vs-deskphone-which-is-best-for-your-business","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/softphone-vs-deskphone-which-is-best-for-your-business\/","title":{"rendered":"Softphone vs. deskphone: Which is best for your business?"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft wp-image-5165 size-medium\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-300x183.jpg\" alt=\"Close up of a person's hand dialing on a deskphone in an office.\" width=\"300\" height=\"183\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-300x183.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-1024x626.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-768x469.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-1536x939.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-2048x1252.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/05\/close-up-of-person-using-desk-phone-200x122.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Picture a typical office worker on the job. Your mental image might include the standard tools of the trade: A desktop computer and a deskphone. However, as companies have embraced <a href=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" target=\"_blank\" rel=\"noopener\">Unified Communications as a Service (UCaaS)<\/a> platforms (a.k.a., cloud phone systems), staff members don\u2019t necessarily need a physical phone anymore. The softphones included with most UCaaS platforms can have the same features with greater flexibility.<\/p>\n<p>If you\u2019re a business leader wondering if you should ditch physical VoIP-enabled phones in favor of a softphone solution, you\u2019ll want to carefully consider the pros and cons of each solution. Here\u2019s some essential information you should know before you make your decision.<\/p>\n<h2>What is a softphone and how does it work?<\/h2>\n<p>A softphone is a software-based phone interface that allows end users to make and take calls from desktops, laptops and mobile devices, according to <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/softphone\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">RingCentral<\/a>. If you deploy a UCaaS platform, it will usually include a softphone with standard business phone features, such as mute, hold and transfer.<\/p>\n<p>Because they&#8217;re virtual, softphones also offer features that traditional phones don&#8217;t, such as texting, messaging, video calling, click-to-dial, and visual voicemail management.<\/p>\n<h2>Choosing between softphones and traditional phones<\/h2>\n<p>Softphones and physical deskphones each have their advantages and drawbacks. Switching from deskphones to softphones can come with the following benefits, according to RingCentral and <a href=\"https:\/\/www.uctoday.com\/endpoints\/softphones-vs-desktop-phones\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">UC Today<\/a>.<\/p>\n<ul>\n<li>Cost savings due to the elimination of hardware<\/li>\n<li>Increased mobility<\/li>\n<li>Greater accessibility and easier deployment for remote workers<\/li>\n<li>More efficient (e.g., you can easily switch from a voice call to a video meeting)<\/li>\n<\/ul>\n<p>However, softphones also have possible downsides to consider, such as the following:<\/p>\n<ul>\n<li>End user reluctance to learn a new interface (training required)<\/li>\n<li>Might not have all the same features as the IP deskphones they replace<\/li>\n<li>Can\u2019t replace physical phones in certain areas with high utilization by multiple people (e.g., reception desks)<\/li>\n<\/ul>\n<p>On the other hand, IP deskphones offer the following advantages for businesses:<\/p>\n<ul>\n<li>High level of voice quality due to dedicated hardware<\/li>\n<li>Familiar interface and equipment for most office workers (training not necessarily required)<\/li>\n<li>Ideal for high-traffic areas\/communal lines, such as the phones at reception desks<\/li>\n<\/ul>\n<p>Despite these selling points, physical phones can also prove inconvenient in some ways. Here are some of the main cons of relying on traditional deskphones:<\/p>\n<ul>\n<li>Lack of portability and mobility<\/li>\n<li>No video conferencing, messaging or texting<\/li>\n<li>Harder to deploy and maintain for remote workers<\/li>\n<li>Additional costs for hardware investment, maintenance and upgrades<\/li>\n<\/ul>\n<p>Ultimately, the right choice for your business depends on your specific needs and situation. For instance, if you have a lot of remote workers, you might be better off relying on softphones. Conversely, if your staff works on-site, spends most of their time at their desks, and prefers the familiar interface of deskphones, sticking with physical phones would likely work best.<\/p>\n<p>If you\u2019d like to learn more about your options, our <a href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\">trusted technology advisors<\/a> are available to assist you. We have extensive experience working with various phone systems and UCaaS platforms. Our advisors can leverage their in-depth knowledge along with advanced tools and our partner network to pinpoint products and services that will position your organization for lasting success.<\/p>\n<p>To learn more about our advisory services, please call 877-599-3999 or email <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Picture a typical office worker on the job. Your mental image might include the standard tools of the trade: A desktop computer and a deskphone. However, as companies have embraced Unified Communications as a Service (UCaaS) platforms (a.k.a., cloud phone &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/softphone-vs-deskphone-which-is-best-for-your-business\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":5165,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-5164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>Traditional phone vs. softphone: Which is best for businesses?<\/title>\n<meta name=\"description\" content=\"IP deskphones and software-based phones each have their pros and cons. 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