{"id":5197,"date":"2022-06-17T10:53:29","date_gmt":"2022-06-17T15:53:29","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5197"},"modified":"2022-06-17T10:53:29","modified_gmt":"2022-06-17T15:53:29","slug":"what-is-experience-as-a-service-xaas","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/","title":{"rendered":"What is Experience as a Service (XaaS)?"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft wp-image-5198 size-medium\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-300x170.jpg\" alt=\"A man in a suit writes on a chalkboard that says &quot;Customer Experience&quot; along with symbols like clouds, a laptop, WiFi signal and smartphone.\" width=\"300\" height=\"170\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-300x170.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-1024x581.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-768x436.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-1536x872.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-2048x1162.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard-200x113.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>You\u2019ve probably heard the saying, \u201cYou can\u2019t take it with you,\u201d which cautions against hoarding wealth and possessions you\u2019ll ultimately leave behind. In line with that perspective, many people would rather make memories than acquire objects. The majority of consumers worldwide (76 percent) prefer to put their money toward experiences instead of material goods, according to a 2019 study conducted by the advertising agency <a href=\"https:\/\/www.prnewswire.com\/news-releases\/76-of-consumers-prefer-to-spend-on-experiences-than-on-material-items-new-study-finds-300937663.html#:~:text=Sponsored%20Placement-,76%25%20of%20Consumers%20Prefer%20to%20Spend%20on%20Experiences%20than,Material%20Items%2C%20New%20Study%20Finds\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Momentum Worldwide<\/a>.<\/p>\n<p>Additionally, between 2012 and 2019, the portion of customers who feel it\u2019s vital for brands to improve their mood rose from 23 percent to 86 percent. For businesses looking to stay relevant and competitive, that focus on experience means how you make your clients feel matters as much (if not more) than the product or service you\u2019re selling. Today\u2019s consumers don\u2019t just want a useful gadget; they want you to make their days better and lift their spirits.<\/p>\n<p>That can be a tall order, especially when the <a href=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" target=\"_blank\" rel=\"noopener\">customer experience (CX)<\/a> spans numerous communication methods such as voice, webchat, texting, and social media. To simplify the process, some cloud solution providers have begun offering Experience as a Service (XaaS) solutions that leverage data, artificial intelligence (AI), and engagement capabilities to help businesses deliver personalized and empathetic service across all channels.<\/p>\n<h2>What is Experience as a Service?<\/h2>\n<p>With the right XaaS solution, your organization can efficiently deliver individualized customer experiences at scale, according to <a href=\"https:\/\/www.stratospherenetworks.com\/genesys.html\" target=\"_blank\" rel=\"noopener\">Genesys<\/a>, one of our trusted partners and a pioneer in the XaaS space. Their <a href=\"https:\/\/www.genesys.com\/experience-as-a-service\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">vision of Experience as a Service<\/a> includes the following key elements:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Empathy as an essential foundational element serving as the bedrock of strong relationships, loyalty and trust.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Personalized service that makes your customers feel seen and heard.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Employee and client data (historical and behavioral) gathered from your <a href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">contact center solution<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Artificial intelligence that analyzes data, automates processes where possible, predicts the trajectory of customer interactions, and recommends the best course of action.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Predictive engagement tools for your marketing, sales and service departments to help your team members anticipate and meet clients\u2019 needs before they even reach out for assistance.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>With all these elements combined in an XaaS offering, your company can gain the knowledge and tools needed to deliver the authentic experiences your clients want, whether they\u2019re calling to speak to a customer service agent about an issue or sending a quick query to a chatbot on your website.<\/p>\n<h2>Find the best experience-enhancing solutions for your business<\/h2>\n<p>If you\u2019re interested in learning more about Experience as a Service (XaaS), our <a href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\">trusted technology advisors<\/a> can help you. We can evaluate your current environment, needs and goals to determine if <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/deliver-a-better-customer-experience-with-these-4-types-of-cx-solutions\/\" target=\"_blank\" rel=\"noopener\">CX-enhancing solutions<\/a> from Genesys or another supplier in our extensive partner network could benefit you. By leveraging advanced tools, we can quickly generate objective comparison matrices to speed up the process of identifying the best products and services.<\/p>\n<p>Don\u2019t let lackluster CX hold your business back. Take the first step toward better experiences and stronger client relationships today by calling 877-599-3999 or emailing <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve probably heard the saying, \u201cYou can\u2019t take it with you,\u201d which cautions against hoarding wealth and possessions you\u2019ll ultimately leave behind. In line with that perspective, many people would rather make memories than acquire objects. The majority of consumers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":11,"featured_media":5198,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[373],"tags":[],"class_list":["post-5197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmo-insights"],"yoast_head":"<title>Your guide to Experience as a Service (XaaS) | Stratosphere<\/title>\n<meta name=\"description\" content=\"Experience as a Service (XaaS) can help businesses deliver personalized and empathetic service at scale across all channels of communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your guide to Experience as a Service (XaaS) | Stratosphere\" \/>\n<meta property=\"og:description\" content=\"Experience as a Service (XaaS) can help businesses deliver personalized and empathetic service at scale across all channels of communication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-17T15:53:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2298\" \/>\n\t<meta property=\"og:image:height\" content=\"1304\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lori Leonardo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lori Leonardo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\"},\"author\":{\"name\":\"Lori Leonardo\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/d67c2969fe682e4637854567c59474cb\"},\"headline\":\"What is Experience as a Service (XaaS)?\",\"datePublished\":\"2022-06-17T15:53:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\"},\"wordCount\":508,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard.jpg\",\"articleSection\":[\"CMO Insights\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\",\"name\":\"Your guide to Experience as a Service (XaaS) | Stratosphere\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard.jpg\",\"datePublished\":\"2022-06-17T15:53:29+00:00\",\"author\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/d67c2969fe682e4637854567c59474cb\"},\"description\":\"Experience as a Service (XaaS) can help businesses deliver personalized and empathetic service at scale across all channels of communication.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#primaryimage\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard.jpg\",\"contentUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/06\/customer-experience-businessman-at-chalkboard.jpg\",\"width\":2298,\"height\":1304,\"caption\":\"A man in a suit writes on a chalkboard that says \\\"Customer Experience\\\" along with symbols like clouds, a laptop, WiFi signal and smartphone.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/what-is-experience-as-a-service-xaas\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stratospherenetworks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What is Experience as a Service (XaaS)?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/\",\"name\":\"Stratosphere Networks IT Support Blog - 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