{"id":5229,"date":"2022-07-11T17:10:14","date_gmt":"2022-07-11T22:10:14","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5229"},"modified":"2022-07-11T17:10:14","modified_gmt":"2022-07-11T22:10:14","slug":"how-ucaas-ccaas-can-help-florida-businesses-cut-costs-enhance-cx","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/how-ucaas-ccaas-can-help-florida-businesses-cut-costs-enhance-cx\/","title":{"rendered":"How UCaaS, CCaaS can help Florida businesses cut costs, enhance CX"},"content":{"rendered":"

\"CloseWith the pressures of the pandemic and the Great Resignation<\/a> (among other challenges), business leaders have had a rough couple of years. While 87 percent of small businesses (SMBs) in Florida utilizing Facebook were operational or engaging in revenue-generating initiatives in January 2022, only 53 percent of those operational organizations expressed confidence in their ability to stay open for at least 12 months if their circumstances remained the same, according to the Florida Global State of Small Business report<\/a> from Meta.<\/p>\n

On top of that, 26 percent of the operational SMBs surveyed anticipated challenges related to cash flow in the next few months. With uncertainty continuing to cloud the future, business leaders must carefully consider their long-term strategies for survival. If you\u2019re searching for ways to contain costs and attract more customers and employees, there\u2019s one place you should be sure to look for answers: The cloud.<\/p>\n

Unified Communications as a Service (UCaaS)<\/a> and Contact Center as a Service (CCaaS)<\/a> have exploded in popularity in recent years as companies have sought to eliminate hardware costs, expand remote work capabilities and deliver a better customer experience (CX)<\/a>.<\/p>\n

Here’s why Florida SMBs with concerns about keeping their doors open despite economic challenges shouldn\u2019t overlook cloud communication and collaboration software as potential solutions.<\/p>\n

Benefits of UCaaS for Florida businesses<\/h2>\n

Migrating from an on-premises PBX to a UCaaS platform can significantly impact your company in terms of spending, efficiency and productivity. Cloud phone systems typically allow end users to connect and collaborate via various channels such as IM, email, voice, videoconferencing and SMS.<\/p>\n

The top expected and realized benefits of UCaaS deployment include the following, according to a survey of 153 U.S.-based IT and business decision-makers for communications technology at midsize and large organizations conducted by Forrester. \u00a0<\/a><\/p>\n