{"id":5263,"date":"2022-07-25T16:44:04","date_gmt":"2022-07-25T21:44:04","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5263"},"modified":"2022-07-25T16:44:04","modified_gmt":"2022-07-25T21:44:04","slug":"how-to-find-the-right-call-center-outsourcing-provider","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/how-to-find-the-right-call-center-outsourcing-provider\/","title":{"rendered":"How to find the right call center outsourcing provider"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-5264\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-300x193.jpg\" alt=\"Mid section view of a businessman hand touching outsourcing word on visual screen that represents of business outsourcing.\" width=\"300\" height=\"193\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-300x193.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-1024x659.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-768x494.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-1536x988.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-2048x1317.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/07\/outsourcing-concept-photo-200x129.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Regarding <a href=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" target=\"_blank\" rel=\"noopener\">customer experience (CX)<\/a>, your call center agents are on the front lines. They work to resolve clients\u2019 issues, inspire loyalty, and build strong relationships that support long-term success for your company.<\/p>\n<p>However, finding and retaining talented call center workers can be challenging. The overall average turnover rate for the call center industry is 30 to 45 percent, according to <a href=\"https:\/\/qatc.org\/winter-2015-connection\/exploring-call-center-turnover-numbers\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Quality Assurance and Training Connection<\/a>. Similarly, <a href=\"https:\/\/www.genesys.com\/resources\/contactbabel-report-the-us-customer-experience-decision-makers-guide-2021\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">ContactBabel reported<\/a> that the mean annual call center attrition rate in the U.S. for the fourth quarter of 2020 was 30 percent. With such a high turnover rate, businesses can spend a significant amount to maintain an in-house call center full of qualified agents.<\/p>\n<p>As a result, many organizations looking to deliver excellent customer service while keeping costs in check have turned to <a href=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" target=\"_blank\" rel=\"noopener\">call center outsourcing service providers<\/a>.<\/p>\n<h2>Business benefits of call center outsourcing<\/h2>\n<p>As companies grapple with economic uncertainty and the pressure to enhance CX, outsourcing has become increasingly popular. The global call center outsourcing market is projected to grow by $14.05 billion from 2020 to 2025, increasing at a compound annual growth rate of 3.34 percent during that period, according to a <a href=\"https:\/\/www.prnewswire.com\/news-releases\/usd-14-05-bn-growth-in-call-center-outsourcing-market--apac-to-occupy-35-market-share--technavio-301554011.html\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Technavio Research press release<\/a>.<\/p>\n<p>That market growth stems from various factors, including the following advantages of outsourcing customer service:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Lower spending<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Better CX<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Greater scalability<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>More time to focus on other aspects of your business<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Overall, if you\u2019re seeking a cost-effective way to provide standout service, you should consider contact center outsourcing services.<\/p>\n<h2>Searching for call center services: Key factors to consider<\/h2>\n<p>With so many outsourcing providers, it\u2019s crucial to carefully consider your options and ensure you pick a partner capable of meeting your current and anticipated needs. To find your ideal outsourcing solution, keep the following criteria in mind.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Experience with similar companies<\/strong>: For instance, a hospital or doctor\u2019s office should search for a call center outsourcing partner accustomed to working with other healthcare organizations and knows the ins and outs of the industry.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Performance and track record: <\/strong>Look up their customer satisfaction scores.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Technology: <\/strong>Research the call and contact center solutions they leverage and investigate their redundancy and reliability.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Security and compliance<\/strong>: With IT security threats evolving daily, you\u2019ll want to work with an outsourcing provider committed to keeping your data safe. Additionally, ensure they comply with any industry-specific regulations that apply to your company.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Languages: <\/strong>Be sure to select a call center outsourcing firm with agents who speak the languages necessary to properly serve your customers.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Service type: <\/strong>Consider which call center functions you\u2019d like to outsource: Inbound (e.g., helpdesk and customer service), outbound (e.g., telemarketing and surveys), or both.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Location: <\/strong>Put some thought into whether your optimal outsourcing partner is U.S.-based, nearshore (in neighboring countries) or offshore (in distant countries).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Our team offers <a href=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" target=\"_blank\" rel=\"noopener\">call center outsourcing advisory services<\/a> if you\u2019d like to streamline the shopping around process. Leveraging decades of experience, we can recommend top-rated business process outsourcing providers from a database of more than 500 suppliers. Our advisors can rapidly identify the best options after assessing your business requirements.<\/p>\n<p>Start searching for your ideal call center outsourcing partner today by calling 877-599-3999 or emailing <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Regarding customer experience (CX), your call center agents are on the front lines. They work to resolve clients\u2019 issues, inspire loyalty, and build strong relationships that support long-term success for your company. However, finding and retaining talented call center workers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/how-to-find-the-right-call-center-outsourcing-provider\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":5264,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-5263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>Finding your ideal call center outsourcing provider<\/title>\n<meta name=\"description\" content=\"Many businesses have turned to call center outsourcing to enhance CX. 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