{"id":5314,"date":"2022-08-17T10:35:42","date_gmt":"2022-08-17T15:35:42","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5314"},"modified":"2022-08-17T10:35:42","modified_gmt":"2022-08-17T15:35:42","slug":"tech-talks-ai-csat-predicts-customer-satisfaction-scores-for-all-calls","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-csat-predicts-customer-satisfaction-scores-for-all-calls\/","title":{"rendered":"Tech Talks: AI CSAT predicts customer satisfaction scores for all calls"},"content":{"rendered":"

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To serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

Customer satisfaction (CSAT) scores provide valuable information about\u00a0customer experience (CX)<\/a>\u00a0and call and contact center performance. However, few clients choose to fill out surveys following calls with agents. The average satisfaction survey response rate across various industries is only about 15 percent, according to\u00a0CustomerSure<\/a>.<\/p>\n

What if you could obtain a CSAT score for every call? One of our trusted partners, a prominent provider in the cloud communications and collaboration solution space, can make that happen with the power of\u00a0artificial intelligence (AI)<\/a>.\u00a0Our\u00a0technology advisors<\/a>\u00a0recently met with that supplier’s sales team to discuss their AI-derived CSAT scoring solution and other offerings in their portfolio of products for SMBs and enterprises.<\/p>\n

If you’re looking to enhance CX and improve your contact center performance measuring capabilities, here’s what you should know about our partner, their offerings and what they can do for your organization.<\/p>\n

Provider overview<\/h2>\n

This California-based telecommunications supplier has worked since 2011 to help businesses improve efficiency and boost productivity with innovative phone system, meeting, and customer engagement solutions. Today, a highly advanced communications AI powers their products, which allow end users to connect with colleagues and clients from anywhere. With over 1,000 employees working from 11 offices globally, this supplier serves 7,000 clients worldwide.\u00a0In addition to AI-driven CSAT scoring, this provider also offers\u00a0unified communications<\/a>\u00a0and\u00a0cloud contact center\u00a0<\/a>solutions, as well as full cloud phone system capabilities for\u00a0Microsoft Teams<\/a>.<\/p>\n

Featured offerings: AI CSAT and Microsoft Teams phone system functionality<\/h2>\n

This supplier can provide cutting-edge software that lays the foundation for success in a work-from-anywhere world where CX matters more than ever. Some of their notable offerings include the following:<\/p>\n