{"id":5340,"date":"2022-08-30T10:01:55","date_gmt":"2022-08-30T15:01:55","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5340"},"modified":"2022-08-30T10:01:55","modified_gmt":"2022-08-30T15:01:55","slug":"tech-talks-enterprise-labor-network-remedies-staffing-shortages","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-enterprise-labor-network-remedies-staffing-shortages\/","title":{"rendered":"Tech Talks: Enterprise labor network remedies staffing shortages"},"content":{"rendered":"

\"ATo serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

A technology-powered sports and entertainment company needed assistance with customer service requests across various locations. The business decided to leverage a cutting-edge enterprise labor platform to connect with skilled hourly workers seeking employment on a per-shift basis. By tapping into a vast network of highly qualified professionals, the organization achieved savings of 40 percent on cost per call compared to utilizing internal agents. On top of that, the ability to dynamically scale their workforce to match inbound request volume halved customer wait times.<\/p>\n

If you’re struggling with a call center staffing shortage and want to find qualified agents and deliver a better customer experience (CX), we recommend looking into the same enterprise labor network. Our\u00a0technology advisors<\/a>\u00a0recently met with representatives of the supplier that maintains the staffing solution and reviewed the advantages of their software and services. Here’s some crucial information about the provider and platform to help you make a well-informed decision.<\/p>\n

Provider overview<\/h2>\n

This New York-based company has been revolutionizing the business process outsourcing world since 2015 with a platform that fractionalizes labor into shifts. They’ve created an enterprise labor network that businesses can draw on to address staffing shortages and accommodate seasonal spikes in demand. Their platform connects companies with more than 1 million hourly workers in over 57 countries for roles such as customer service, mystery shopping, and merchandising. Major corporations like Google, Facebook, Deloitte and Circle K rely on this provider’s technology and network to connect with qualified individuals fast.<\/p>\n

Featured offering: Enterprise labor network for companies and hourly workers<\/h2>\n

For businesses that need workers on a per-shift basis, this supplier offers a two-part solution: a pool of qualified personnel and a platform that makes it easy to communicate with, manage and pay them. The provider handles all recruiting, hiring and training. Pricing for companies includes a fee for utilizing the platform on a month-to-month or multi-year contractual basis. Other than the cost of accessing the platform, you’ll only need to pay for the labor you use.<\/p>\n

This solution offers numerous features and advantages for business owners and leaders:<\/p>\n