{"id":5394,"date":"2022-09-29T10:32:52","date_gmt":"2022-09-29T15:32:52","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5394"},"modified":"2022-09-29T10:32:52","modified_gmt":"2022-09-29T15:32:52","slug":"4-common-misconceptions-about-call-center-outsourcing","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/4-common-misconceptions-about-call-center-outsourcing\/","title":{"rendered":"4 common misconceptions about call center outsourcing"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-5395\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-300x200.jpg\" alt=\"A blond woman in a dark gray suit and wearing a headset works on a laptop. A network of glowing person icons connected by lines hovers above the laptop, symbolizing a communication network.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-1024x683.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-1536x1024.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-2048x1365.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/global-communication-network-concept-200x133.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>As companies face pressure to contain costs without compromising quality, <a href=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" target=\"_blank\" rel=\"noopener\">business process outsourcing (BPO)<\/a> services have become increasingly popular. From 2021 to 2025, the global BPO market is expected to expand by $40.16 billion, according to a <a href=\"https:\/\/www.prnewswire.com\/news-releases\/business-process-outsourcing-market-to-grow-by-usd-40-16-billion-during-2021-2025--accenture-plc-and-automatic-data-processing-inc-emerge-as-key-contributors-to-growth-technavio-301299440.html\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Technavio Research press release<\/a>.<\/p>\n<p>It\u2019s clear why a growing number of organizations rely on outsourcing. Finding a reliable BPO partner comes with numerous benefits, including but not limited to the following:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Lower costs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Better <a href=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" target=\"_blank\" rel=\"noopener\">customer experience (CX)<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Higher productivity<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>As with any product or service, it\u2019s vital to weigh the drawbacks as well as the advantages of outsourcing before you make a final decision. However, it\u2019s also essential to ensure you\u2019re aware of myths floating around about the industry. Here are a few common misconceptions about outsourcing to be mindful of as you consider what\u2019s best for your business, according to the Forbes article \u201c<a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/06\/18\/six-misconceptions-about-outsourcing-debunked\/?sh=d1382a13ce0e\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Six Misconceptions About Outsourcing Debunked<\/a>\u201d and the TechTarget blog \u201c<a href=\"https:\/\/www.techtarget.com\/whatis\/feature\/10-myths-about-outsourcing-contact-centers\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">10 myths about outsourcing contact centers<\/a>.\u201d<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-5402 aligncenter\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo.jpg\" alt=\"A black and white globe with map markers containing people on laptops and headsets, symbolizing call center agents. Text below the globe states that from 2021 to 2025, the global BPO market is expected to expand by $40.16 billion, according to a Technavio Research press release. \" width=\"988\" height=\"1164\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo.jpg 988w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo-255x300.jpg 255w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo-869x1024.jpg 869w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo-768x905.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2022\/09\/2022-blog-image-stat-bpo-200x236.jpg 200w\" sizes=\"(max-width: 988px) 100vw, 988px\" \/><\/p>\n<h2>1. Business process outsourcing increases your odds of a data<br \/>\nbreach.<\/h2>\n<p>Worrying about <a href=\"https:\/\/www.stratospherenetworks.com\/managed-cybersecurity-services.html\" target=\"_blank\" rel=\"noopener\">data security<\/a> in today\u2019s age of widespread cybercrime makes sense. However, many call center outsourcing providers have advanced cybersecurity policies and solutions deployed to protect their clients\u2019 data from breaches and hacking. Additionally, if you have regulatory compliance needs, it\u2019s possible to find an outsourcing partner with experience in your industry (e.g., healthcare or financial services).<\/p>\n<h2>2. Call center outsourcing means lower quality customer service.<\/h2>\n<p>There are numerous BPO providers in the marketplace that off outstanding customer support. Our advisory team has access to a database of over 500 comprehensively vetted U.S.-based nearshore and offshore suppliers. After assessing your business needs, we can connect you with a call center outsourcing partner aligned with your requirements and goals. Additionally, you can pass along training instructions, and ongoing performance monitoring will ensure that the provider you choose meets your expectations.<\/p>\n<h2>3. Outsourcing is only beneficial for large companies.<\/h2>\n<p>Outsourcing is, in fact, an excellent way for smaller companies with limited resources to gain access to skilled customer service workers without investing the time and funds necessary to maintain an in-house call center.<\/p>\n<p>\u201cIt allows you to keep costs under control, increase efficiency and focus on the parts of your business that you actually enjoy and are good at,\u201d Anita Campbell writes in the U.S. Small Business Administration blog entry, \u201c<a href=\"https:\/\/www.sba.gov\/blog\/10-small-business-functions-can-be-easily-outsourced#:~:text=Outsourcing%20describes%20when%20a%20business,team%20in%20a%20significant%20way.\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">10 Small Business Functions That Can Be Easily Outsourced<\/a>.\u201d<strong><br \/>\n<\/strong><\/p>\n<h2>4. It\u2019s incredibly difficult to find the right outsourcing partner.<\/h2>\n<p>Finding your ideal BPO provider doesn\u2019t have to be complicated. If you\u2019d like to streamline the process, our call center outsourcing advisory services can save you a significant amount of time and money. Drawing on extensive contact center industry experience, our technology advisors can identify providers capable of meeting your unique requirements and connect you with top-rated BPO suppliers.<\/p>\n<p>For details, please visit our <a href=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" target=\"_blank\" rel=\"noopener\">call center outsourcing advisory services<\/a> page. You can also explore our advisory process by calling 877-599-3999 or emailing <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As companies face pressure to contain costs without compromising quality, business process outsourcing (BPO) services have become increasingly popular. From 2021 to 2025, the global BPO market is expected to expand by $40.16 billion, according to a Technavio Research press &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/4-common-misconceptions-about-call-center-outsourcing\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":5395,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-5394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>4 common call center outsourcing misconceptions<\/title>\n<meta name=\"description\" content=\"If you\u2019re thinking about outsourcing your company\u2019s call center, make sure you\u2019re aware of these myths about the industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/4-common-misconceptions-about-call-center-outsourcing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 common call center outsourcing misconceptions\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re thinking about outsourcing your company\u2019s call center, make sure you\u2019re aware of these myths about the industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/4-common-misconceptions-about-call-center-outsourcing\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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