{"id":5467,"date":"2022-10-27T10:58:43","date_gmt":"2022-10-27T15:58:43","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5467"},"modified":"2022-10-28T07:11:35","modified_gmt":"2022-10-28T12:11:35","slug":"tech-talks-enhance-cx-with-omnichannel-cloud-contact-center-software","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-enhance-cx-with-omnichannel-cloud-contact-center-software\/","title":{"rendered":"Tech Talks: Enhance CX with omnichannel cloud contact center software"},"content":{"rendered":"
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\"CloseTo serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

These days, how you make people feel matters just as much as if not more than your prices and the products you’re selling. Failing to focus on customer experience (CX)<\/a>\u00a0can cost you: 32 percent of customers will stop engaging with a brand they love after just one subpar interaction, according to\u00a0PwC<\/a>.<\/p>\n

As a result, it’s vital to invest in technology that enables your call center agents\u00a0\u2013 the people on the front lines of customer service\u00a0\u2013 to deliver the best possible experiences. If you’re interested in supercharging contact center performance and connecting with consumers via their preferred channels, you should look into omnichannel\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0or\u00a0cloud contact center software.<\/p>\n

Our\u00a0technology advisors<\/a>\u00a0recently met with a leading business collaboration solution supplier to review their portfolio and discuss how their omnichannel cloud contact center offering can benefit businesses that want to enhance CX and gain a competitive edge in today’s mobile, remote and virtual world. Here’s a brief overview of what you should know about the provider’s background and CCaaS platform to make a well-informed purchasing decision.<\/p>\n

Provider overview<\/h2>\n

Since 2011, this California-based company has sought to enable effective collaboration and video communication from anywhere with intuitive cloud-delivered software. Gartner recognized this supplier as\u00a0a leader in the 2019 Magic Quadrant for Meeting Solutions. The supplier’s easy-to-use cloud videoconferencing solution became even more popular during the pandemic as companies sought to keep remote workers productive and connected. Serving clients worldwide, this supplier offers cloud-based platforms for audio and video meetings, webinars and events, and\u00a0Unified Communications as a Service (UCaaS)<\/a>, in addition to CCaaS.<\/p>\n

Featured offering: Omnichannel cloud contact center platform<\/h2>\n

With this supplier’s cloud contact center software, your call center agents and supervisors will have all the capabilities necessary to deliver highly personalized customer service that makes you stand out from the competition. Key advantages and features include the following:<\/p>\n