{"id":5636,"date":"2023-01-04T11:17:20","date_gmt":"2023-01-04T16:17:20","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5636"},"modified":"2023-01-04T11:23:03","modified_gmt":"2023-01-04T16:23:03","slug":"tech-talks-cloud-contact-center-uc-in-one-solution-support-better-employee-customer-experiences","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-uc-in-one-solution-support-better-employee-customer-experiences\/","title":{"rendered":"Tech Talks: Cloud contact center, UC in one solution support better employee, customer experiences"},"content":{"rendered":"

\"ATo serve as a trusted advisor to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

How often do you switch from one screen or window to another during a typical workday? Now imagine having the ability to handle all your professional tasks using a single platform without having to flip back and forth between different programs. One of our partners makes that vision a reality for contact center agents by combining\u00a0Unified Communications as a Service (UCaaS)<\/a>\u00a0and\u00a0Contact Center as a Service (CCaaS)<\/a>\u00a0in one application.<\/p>\n

You should consider deploying this solution if you want to improve your company’s employee and customer experiences while increasing efficiency. Our\u00a0technology advisors<\/a>\u00a0recently met with the supplier’s sales team to discuss their software’s features and view a demo of the product. Here’s some vital information you should know about the provider and the platform to make a well-informed purchasing decision.<\/p>\n

Provider overview<\/h2>\n

Since 2018, this California-based software developer has worked to simplify internal and external enterprise communications with UC, contact center, and Communications Platform as a Service (CPaas) functionality in one cloud solution. They strive to improve the employee experience (EX) for contact center agents, empowering them to, in turn, enhance\u00a0customer experience (CX)<\/a>. This provider has a 100 percent uptime SLA with a 10x financial guarantee, meaning that if an outage occurs, you’ll receive 10 times the amount you paid during that time. Additionally, they have usage-based pricing (per agent per day), which can reduce operating expenses.<\/p>\n

Featured offering: A single platform for UCaaS and CCaaS<\/h2>\n

With this provider’s cloud software for UCaaS, CCaaS, and CPaaS, your contact center agents can access all the features and tools they need in one pane of glass. Key features and benefits of this multi-cloud solution include the following:
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