{"id":5644,"date":"2023-01-10T17:15:50","date_gmt":"2023-01-10T22:15:50","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5644"},"modified":"2023-01-26T15:27:10","modified_gmt":"2023-01-26T20:27:10","slug":"your-guide-to-enterprise-conversational-ai-5-common-questions-answered","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/your-guide-to-enterprise-conversational-ai-5-common-questions-answered\/","title":{"rendered":"Your guide to enterprise conversational AI: 5 common questions answered"},"content":{"rendered":"

\"AIn a recent article titled \u201cBecoming a chatbot: my life as a real estate AI\u2019s human backup<\/a>,\u201d the writer Laura Preston describes the time she spent working behind the scenes providing linguistic assistance to a conversational AI named Brenda. Designed to handle inquiries for property managers, Brenda is so advanced that \u201cmost people who encountered her took her to be human.\u201d<\/p>\n

\u201cIn a typical leasing office, the phones ring constantly,\u201d Preston wrote. \u201cAgents spend most of the workday speaking to prospects, who often ask the same litany of questions. But with Brenda fielding calls, the phone lines were silent and agents were free to attend to other tasks.\u201d<\/p>\n

As companies seek to maintain high productivity levels with limited human resources, conversational AI solutions like Brenda are growing in prevalence and popularity. By 2026, Gartner predicts<\/a> that one out of every 10 agent interactions will be automated, and conversational AI deployments will lower contact center labor costs by $80 billion worldwide.<\/p>\n

If you\u2019re considering whether your company could benefit from this type of technology, here are the answers to some key questions you might have about enterprise conversational AI platforms, how they function, and how they can potentially prove advantageous for your organization.
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1. What is enterprise conversational AI?<\/h2>\n

Gartner<\/a> defines the technology as \u201csoftware applications used to build, orchestrate and support the development of multiple use cases of conversational automation, while targeting multiple roles within the enterprise.\u201d This type of artificial intelligence allows a company to strategically automate communications across the organization.<\/p>\n

Conversational AI<\/a> imitates interactions with actual humans with the following technical capabilities and features, according to Deloitte Digital<\/a>:<\/p>\n