{"id":5906,"date":"2023-05-18T12:12:04","date_gmt":"2023-05-18T17:12:04","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5906"},"modified":"2023-05-18T12:12:04","modified_gmt":"2023-05-18T17:12:04","slug":"tech-talks-enhance-cx-improve-collaboration-with-ucaas-ccaas","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-enhance-cx-improve-collaboration-with-ucaas-ccaas\/","title":{"rendered":"Tech Talks: Enhance CX, improve collaboration with UCaaS, CCaaS"},"content":{"rendered":"

\"ATo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

A growing furniture retailer with over 50 locations in the Midwest wanted to deliver better customer experiences by replacing outdated technology. Their copper analog phone lines were expensive and difficult to scale, and their contact center system didn\u2019t support remote work and slowed customer service reps down.<\/p>\n

The company turned to one of our partners for Unified Communications as a Service (UCaaS)<\/a> and Contact Center as a Service (CCaaS)<\/a> solutions. The supplier tailored the cloud phone and contact center software per the retailer\u2019s needs and implemented next-gen, omnichannel technology to enhance CX<\/a>. With the new products, the client has eliminated the costs and security risks associated with the old infrastructure, enabled remote work, and given agents access to unified inbound and outbound calling features.<\/p>\n

If you want to support effective communication from anywhere and deliver better customer experiences, you should look into working with the same supplier. During a recent meeting, our consultants<\/a> and the provider\u2019s sales team reviewed their IT solutions and services. Here\u2019s some essential information you should know about their background and offerings to make a well-informed purchasing decision.<\/p>\n

Provider overview<\/h2>\n

Based in Ohio, this company has helped businesses communicate effectively since 1994. Today, they provide midmarket and enterprise clients with multi-platform UCaaS and CCaaS, cloud networking, SD-WAN\/SASE, and cloud security solutions. They also offer managed services, including 24\/7 support, network design, and moves, adds and changes. From 27 offices in 4 countries, their 2,300+ employees with over 2,800 tech certifications deliver solutions and services to more than 3,000 enterprises.<\/p>\n

This supplier partners with best-in-class original equipment manufacturers, including Microsoft<\/a>, Cisco<\/a>, Avaya<\/a>, and Five9<\/a>. They have 23 years of Cisco experience and qualify as a Gold Integrator and Provider. Additionally, this provider is a Microsoft Gold Partner (16 years of experience).<\/p>\n

Featured offerings: UCaaS and CCaaS<\/h2>\n

If you want to remain agile and competitive in an increasingly digital world, our partner can provide robust as-a-service solutions for unified communications and contact center.<\/p>\n