{"id":5953,"date":"2023-06-08T16:26:48","date_gmt":"2023-06-08T21:26:48","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5953"},"modified":"2024-06-24T15:54:10","modified_gmt":"2024-06-24T20:54:10","slug":"dialpad-vs-zoom-must-know-cloud-phone-system-differentiators","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/dialpad-vs-zoom-must-know-cloud-phone-system-differentiators\/","title":{"rendered":"Dialpad vs. Zoom: Must-know cloud phone system differentiators"},"content":{"rendered":"

\""Vs,"Are you considering deploying a new Unified Communications as a Service (UCaaS)<\/a> platform but aren\u2019t sure which supplier makes the most sense for your business? With so many options, finding your ideal cloud phone system can be incredibly time-consuming and labor-intensive.<\/p>\n

That\u2019s where our technology consultants<\/a> come in. Leveraging our 20+ years in IT and telecommunications and experience helping businesses find the right UCaaS platform, we can rapidly identify the suppliers and solutions that align with your needs and goals. We typically save our clients dozens of hours they would have otherwise spent researching and vetting providers on their own.<\/p>\n

One significant way that we simplify the process of elimination for our clients is by utilizing an advanced tool to generate objective comparison matrices illustrating how different suppliers stack up against each other. This versus blog series offers a glimpse into our consulting process and sheds light on what leading cloud phone system providers look like side-by-side.<\/p>\n

This blog entry examines how Dialpad<\/a> compares with Zoom<\/a> in terms of UCaaS software. Before you dive into the matrix, here\u2019s some essential background information to consider about each company.<\/p>\n

\"Dialpad<\/p>\n

Cloud phone system supplier profile: Dialpad<\/h2>\n

Founded in 2011 and headquartered in San Ramon, California, Dialpad enables more effective collaboration with an advanced communications AI. This supplier\u2019s software combines calls, messages, and meetings in one virtual workspace accessible via any device with an internet connection.<\/p>\n

In addition to business communications, Dialpad offers customer engagement software for inbound and outbound sales support, including omnichannel contact center functionality. The supplier\u2019s unified communications and contact center offerings both include AI-powered analytics to drive better performance. With 11 global offices and over 1,000 employees, this provider serves 30,000 clients and has number availability in over 50 countries.<\/p>\n

\"\"<\/p>\n

Cloud phone system supplier profile: Zoom<\/h2>\n

When everyone needed a way to stay connected from home, Zoom emerged as a convenient platform for working and socializing from a distance. Based in San Jose, CA, this supplier has delivered outstanding video communications solutions since 2011. Zoom\u2019s UCaaS offering continues to drive productivity and streamline collaboration for businesses of all sizes globally with an intuitive interface, reliability, HD video and audio, high-level security, easy scalability, and other useful features.<\/p>\n

With Zoom, you can also easily add telephone users to your meetings, and it\u2019s easy for end users to transition from on-premises solutions if they already have experience using the platform for meetings. This supplier also offers a newer contact center solution that continues to evolve and has a global presence with phone service in over 40 countries and territories. Additionally, in January 2023, the supplier enhanced their contact center offering with Zoom Virtual Agent \u2013 an intelligent conversational AI and chatbot solution.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider<\/b><\/td>\n<\/td>\nDialpad<\/td>\nZoom<\/td>\n<\/tr>\n
HQ<\/b><\/td>\nSupplier’s headquarters<\/td>\nSan Francisco, CA<\/td>\nSan Jose, CA<\/td>\n<\/tr>\n
# of Employees<\/b><\/td>\nSize of supplier by employee count<\/td>\n1,000<\/td>\n6,000+<\/td>\n<\/tr>\n
Public \/ Private<\/b><\/td>\nPrivately owned or publicly traded<\/td>\nPrivate<\/td>\nPublic: ZM<\/td>\n<\/tr>\n
Seats in Service<\/b><\/td>\nNumber of licenses deployed<\/td>\nconfidential<\/td>\n70+ Million UCaaS Subscribers with over 5.5 Million Phone Seats<\/td>\n<\/tr>\n
Minimum Seat Count\/MRC<\/b><\/td>\n# of seats or MRC minimum required to engage<\/td>\n25 seats<\/td>\n1 seat<\/td>\n<\/tr>\n
Sweet Spot<\/b><\/td>\nIdeal opportunities for the provider<\/td>\n10-10,000+ seats<\/td>\n150-10,000+ seats<\/td>\n<\/tr>\n
Key Acquisitions<\/b><\/td>\nCompanies acquired and integrated into the supplier’s offering<\/td>\nHighFive, Kare Knowledgeware, Koopid, TalkIQ<\/td>\nKeybase, Kites<\/td>\n<\/tr>\n
Datacenter Locations<\/b><\/td>\nLocation of supplier’s data centers
\nAPAC: Asia-Pacific
\nEMEA: Europe, Middle East, Africa
\nLATAM: Latin America
\nNA: North America<\/td>\n		NA: Chicago, Dallas, New Jersey, San Jose
\nEMEA: Amsterdam, London, Johannesburg
\nAPAC: Hong Kong, Tokyo(2), Sydney
\nLATAM: S\u00e3o Paulo<\/td>\n		NA: Denver, Newark, New York City, San Jose, Toronto, Vancouver, Virginia
\nEMEA: Amsterdam, Frankfurt
\nAPAC: Hong Kong, Hyderabad, Melbourne, Mumbai, Osaka, Singapore, Sydney, Tianjin, Tokyo
\nSA: Queretaro (Mexico), S\u00e3o Paulo<\/td>\n<\/tr>\n
Compatible Handsets<\/b><\/td>\nIP phones supported and\/or resold by supplier<\/td>\nObihai, Poly (click here for device list<\/a>)<\/td>\nAlgo, Cisco, Grandstream, Logitech, Poly, Snom, Yealink (click here for device list<\/a>)<\/td>\n<\/tr>\n
Platform<\/b><\/td>\nDoes provider leverage a proprietary\/native platform or leverage a platform via third-party partnership?<\/td>\nProprietary<\/td>\nProprietary<\/td>\n<\/tr>\n
Compliance<\/b><\/td>\nRegulatory compliances the supplier meets<\/td>\nGDPR, HIPAA, ISO 27001 PCI-DSS Level 1, PrivacyTrust, SSAE16 \/ ISAE 3402 Type II (SOC 2\/3)<\/td>\nGDPR, FedRAMP, HIPPA, SOC2, CSA-STAR, IAPP, NCSC DOD IL2, FERPA, PIPE DA\/PHIPA
\nFull List Available Here<\/a><\/td>\n<\/tr>\n
GDPR Compliance<\/b><\/td>\nAbility to comply with new EU standard<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Contact Center<\/b><\/td>\nContact center solutions the supplier offers<\/td>\nProprietary<\/td>\nZoom Contact Center
\nZoom Phone also integrates with Genesys, Five9, NICE CXone, and Talkdesk contact center platforms via SIP trunk and presence\/directory synchronization between platforms<\/td>\n<\/tr>\n
Key System Emulation<\/b><\/td>\nCan imitate Key Phone System<\/a> functionality<\/td>\nNo<\/td>\nYes<\/td>\n<\/tr>\n
SIP Trunking Available<\/b><\/td>\nDoes the supplier offer SIP trunking services for onpremises PBXs?<\/td>\nNo<\/td>\nYes<\/td>\n<\/tr>\n
CRM \/ ERP \/ Ticketing App Integration<\/b><\/td>\n3rd-party SaaS solutions with which the supplier has integrated with<\/td>\nSalesforce, Clio, Front, HubSpot, Kustomer, Outreach, ServiceNow, Wingman, Zapier, Zendesk, Zoho<\/td>\nSalesforce, HubSpot, Microsoft Dynamics, ServiceNow, SugarCRM, Zendesk, Zoho
\nFull List Here<\/a><\/td>\n<\/tr>\n
Productivity App Integration<\/b><\/td>\n3rd-party mail\/collaboration solutions with which the supplier has pre-built integrations<\/td>\nGoogle Workspace, Microsoft\/Office365, Slack, Microsoft Teams<\/td>\nCisco Webex\/Webex Teams, Google Workspace, Microsoft\/Office365, Microsoft Teams, Slack<\/td>\n<\/tr>\n
Microsoft Teams Integrations<\/b><\/td>\nSupplier’s capability with Microsoft Teams<\/td>\nDirect Routing for PSTN access
\nBot integration<\/td>\n		Embedded Softphone Dialer
\nBot integration<\/td>\n<\/tr>\n
SD-WAN Offerings<\/b><\/td>\nSD-WAN technologies that these providers offer and manage themselves.<\/td>\nnone<\/td>\nnone<\/td>\n<\/tr>\n
Circuits Offered<\/b><\/td>\nDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and\/or SIP trunking?If yes, please specific which ones.<\/td>\nno<\/td>\nno<\/td>\n<\/tr>\n
Bring Your Own MPLS<\/b><\/td>\nIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.<\/td>\nno<\/td>\nyes<\/td>\n<\/tr>\n
Notable Clients<\/b><\/td>\nKey customer wins (references available upon request)<\/td>\nMotorola, WeWork<\/td>\nCase studies here<\/a>.<\/td>\n<\/tr>\n
Top Customer Verticals<\/b><\/td>\nVerticals in which supplier has historically had the most success<\/td>\nFinancial Services, SLED, Tech<\/td>\nEducation, Healthcare, Professional Services, Technology<\/td>\n<\/tr>\n
On-Site Implementation \/ Training<\/b><\/td>\nDoes the supplier charge extra for these services?<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Implementation Overview<\/b><\/td>\nDescription or link providing further detail<\/td>\nImplementation Overview<\/a><\/td>\nImplementation Overview<\/a><\/td>\n<\/tr>\n
Downdetector<\/b><\/td>\nCollection of reports offering real-time status and outage information<\/td>\nn\/a<\/td>\nDowndetector: Zoom<\/a><\/td>\n<\/tr>\n
Collaboration Solutions Available<\/b><\/td>\nNative and\/or 3rd-party resale options offered by supplier<\/td>\nUberConference\/Dialpad Meet<\/td>\nZoom Meetings, Webinars, Room Systems<\/td>\n<\/tr>\n
Differentiators<\/b><\/td>\nUnique features of the provider<\/td>\nBuilt on Google Cloud’s Platform using microservices architecture
\nMobile-first strategy emphasizing the same user experience on the cell phone as the desktop client
\nVoice AI included standard – real time transcriptions and analytics on all voice<\/td>\n		All-in-one platform for Contact Center, AI, Virtual Agent, Phone, E-mail, Calendar, Video Meetings, Room Systems, Digital Signage, Content Sharing, Whiteboarding, Team Chat, Events, Webinars and more with over 2,000 app integrations with rich APIs and SDKs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Download PDF<\/a><\/p>\n

If you want to learn more about Zoom, Dialpad, and other cloud phone system suppliers, our team would be happy to help you identify your ideal UCaaS software based on your unique requirements, pain points and objectives. Once you\u2019ve pinpointed the best product for your business, we can ensure deployment goes as smoothly as possible with white-glove implementation and project management services.<\/p>\n

Get started today by calling 877-599-3999 or emailing sales@stratospherenetworks.com<\/a> to connect with our consultants.<\/p>\n","protected":false},"excerpt":{"rendered":"

Are you considering deploying a new Unified Communications as a Service (UCaaS) platform but aren\u2019t sure which supplier makes the most sense for your business? 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