{"id":5992,"date":"2023-06-23T11:17:02","date_gmt":"2023-06-23T16:17:02","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=5992"},"modified":"2023-06-23T11:17:02","modified_gmt":"2023-06-23T16:17:02","slug":"tech-talks-cloud-contact-center-software-supplier-drives-better-performance-with-ai","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-software-supplier-drives-better-performance-with-ai\/","title":{"rendered":"Tech Talks: Cloud contact center software supplier drives better performance with AI"},"content":{"rendered":"

\"Close<\/p>\n

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

A midsize treasury solutions firm that serves financial institutions in the U.S. wanted to modernize communications. The company\u2019s on-premises phone system had become time-consuming and challenging to manage: Each call center location necessitated manual configuration, and setting up custom workflows and routing was anything but easy. The firm wanted greater control as well as more data and actionable insights to improve CSAT and NPS scores.<\/p>\n

They turned to one of our partners for an AI-powered cloud phone system<\/a> and contact center<\/a>, sales, and meeting software \u2013 which they initially rolled out to 60 staff members and eventually implemented for their entire 120+-person team. With AI features like real-time agent assistance, live voice transcriptions, and sentiment analysis, the firm\u2019s CSAT went from 75 percent to 94 percent in 4 months.<\/p>\n

If you want to improve your contact center performance, you should consider working with the same software supplier. During a recent meeting with our technology consultants<\/a>, the provider\u2019s sales team demoed newly introduced AI features and discussed how those functionalities enhance agent and customer experiences. Here\u2019s what you should know about the supplier\u2019s background and product portfolio to make well-informed purchasing decisions for your business.<\/p>\n

Provider overview<\/h2>\n

Founded in 2011, this supplier maintains a highly advanced communications AI to power products for professional communication and collaboration. Their product portfolio includes AI-driven customer engagement and business communications offerings, including Unified Communications as a Service (UCaaS) and omnichannel Contact Center as a Service (CCaaS) solutions. They serve 30,000 clients with over 1,000 employees at 11 offices worldwide.<\/p>\n

Featured offering: CCaaS with AI features for better customer, agent experiences<\/h2>\n

This provider\u2019s leadership team has prioritized AI-based innovation, especially in their contact center product. They\u2019ve recently introduced the following features to increase productivity and support better customer service.<\/p>\n