{"id":6002,"date":"2023-06-30T13:48:34","date_gmt":"2023-06-30T18:48:34","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6002"},"modified":"2023-06-30T13:48:34","modified_gmt":"2023-06-30T18:48:34","slug":"tech-talks-reduce-call-center-outsourcing-costs-by-up-to-55-with-the-right-provider","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-call-center-outsourcing-costs-by-up-to-55-with-the-right-provider\/","title":{"rendered":"Tech Talks: Reduce call center outsourcing costs by up to 55% with the right provider"},"content":{"rendered":"

\"ATo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

Customer care executives at a consumer banking company sought ways to enhance customer experiences while reducing spending. They reached out to one of our partners, a leading call center outsourcing <\/a>solution supplier, for assistance finding a better business processing outsourcing (BPO) partner.<\/p>\n

Our partner worked with the client to determine their top criteria: They wanted a nearshore provider that could provide customer service via voice in English 24\/7. Additionally, the outsourcing partner needed to comply with HIPAA, SOC1, SOC2, and PCI. From a pool of over 1,000 BPO providers, the firm narrowed the options to 10 that precisely fulfilled the client\u2019s requirements.<\/p>\n

The 10 finalists gave oral presentations to the CX executives. Based on that information, in addition to site visits, the clients decided on a nearshore outsourcing service provider that could deliver exceptional customer service in fluent English and at a lower cost than their previous U.S.-based BPO partner. Ultimately, the banking company slashed outsourcing costs by 55 percent. They also saved dozens of hours they would have otherwise spent researching and vetting call centers on their own without access to our partner\u2019s network and expertise.<\/p>\n

If you\u2019d also like to cut costs while delivering a better CX, you should consider contacting the same call center outsourcing solution provider. During a recent meeting, our technology consultants<\/a> reviewed the details of the firm\u2019s services and how they can help businesses across various industries enhance customer service without breaking the bank. Here\u2019s some essential information to mull over as you consider the future course of your approach to call center outsourcing.<\/p>\n

Provider overview<\/h2>\n

Since 2013, this firm\u2019s expert staff has helped businesses sift through thousands of options and find their ideal outsourcing partners. Their team has over 25 years of experience in call center and business process outsourcing, and they maintain a network of more than 500 pre-vetted best-in-class nearshore, offshore, U.S.-based, and at-home outsourced call centers.<\/p>\n

Featured offering: Call center outsourcing services<\/h2>\n

It\u2019s not easy keeping a call center staffed with qualified agents these days. If you\u2019re struggling with high turnover and high costs in your internal contact center or are dissatisfied with the price tag and performance of your current outsourced call center, this BPO solution provider can find your perfect partner for affordable, high-quality customer support. Typically, they achieve a 20 to 30 percent cost reduction for their clients.<\/p>\n

Instead of recommending the most popular call centers, this firm will assess your specific needs and review various outsourcing partners to find one that makes sense for your business. If you have at least five call or contact center seats located anywhere worldwide, they can assist you with the following process:<\/p>\n