{"id":6012,"date":"2023-07-06T07:54:43","date_gmt":"2023-07-06T12:54:43","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6012"},"modified":"2023-07-06T08:28:23","modified_gmt":"2023-07-06T13:28:23","slug":"tech-talks-conversational-ai-enhances-customer-service","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-conversational-ai-enhances-customer-service\/","title":{"rendered":"Tech Talks: Conversational AI enhances customer service"},"content":{"rendered":"

\"ATo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

A prominent insurance provider wanted to analyze and improve call center performance. However, they could only manually assess 5 percent of customer interactions, meaning they missed out on tons of valuable information that could inform coaching efforts.<\/p>\n

To monitor 100 percent of interactions, the company turned to our partner, a leading conversational automation solution provider, for speech analytics. With the platform\u2019s root cause analysis capabilities, the insurer could identify specific differences between high-performing agents and their peers. These analytics informed customized training sessions and ultimately led to a 48 percent increase in sales.<\/p>\n

If you\u2019d like to deliver better customer service and enhance contact center agent performance, you should consider working with the same supplier. During a recent meeting with our technology consultants<\/a>, the provider\u2019s sales team reviewed their portfolio and discussed how they help their clients deliver better customer experiences<\/a> with conversational artificial intelligence<\/a>. Here\u2019s what you should know about their background and products in order to make a well-informed purchasing decision for your business.<\/p>\n

Provider overview<\/h2>\n

Since 2000, this company has harnessed the power of artificial intelligence to enable businesses around the world to enhance call center performance. Their research and development team of over 100 engineers crafts conversational automation offerings with technologies such as voice biometrics, natural language processing (NLP), and speech recognition. They serve over 400 enterprise clients in 20 countries from five offices globally and have earned recognition for their performance in the customer service solution space from firms such as Gartner and Opus Research.<\/p>\n

Featured offerings: Conversational AI, biometrics and analytics<\/h2>\n

This supplier offers omnichannel and cloud-agnostic conversational automation to boost efficiency and support better customer experiences. Notable products in their portfolio include but are not limited to the following:<\/p>\n