{"id":6025,"date":"2023-07-12T10:15:54","date_gmt":"2023-07-12T15:15:54","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6025"},"modified":"2024-02-21T12:38:06","modified_gmt":"2024-02-21T17:38:06","slug":"tech-talks-increase-first-call-conversions-by-79-with-branded-calling","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-increase-first-call-conversions-by-79-with-branded-calling\/","title":{"rendered":"Tech Talks: Increase first-call conversions by 79% with branded calling"},"content":{"rendered":"

\"CloseTo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

Following a major accident the day before Thanksgiving, a hospital in Texas desperately needed to replenish its supply of Type O-negative blood. The hospital contacted a call center service provider to get the word out to known blood donors in the area.<\/p>\n

The service provider worked with one of our partners, a branded calling solution supplier, to ensure that their outbound calls showed up on recipients’ phone screens with not only the blood center name but also the description \u201curgent appeal.\u201d Ultimately, thanks in part to customized call identification, the call center achieved an 85 percent success rate with 28 units of blood donated within five days.<\/p>\n

That\u2019s just one example of the significant difference branded caller identification can make. A whopping 87 percent of people won\u2019t answer a call from an unknown source, according to our partner\u2019s research. For businesses making outbound calls for vital reasons, this can result in valuable hours lost to phone tag, missed appointments and deliveries, and overall wasted time and money. If you want to boost answer rates and stop unidentified outbound calls from hurting your business, you should consider branding your calls.<\/p>\n

During a recent meeting with our technology consultants<\/a>, the branded calling provider\u2019s sales team reviewed the details of their offering and its many business benefits. Here\u2019s what you should know about our partner and their branded caller ID solution to make a well-informed purchasing decision.<\/p>\n

Provider overview<\/h2>\n

Founded in 2008, this supplier is a leader in the branded calling space, identifying more than 100 million calls per month. They\u2019re based in the U.S. but employ 400 people at multiple locations worldwide. This provider\u2019s main goals are to support more personalized calling experiences and protect consumers from scammers by ensuring they know who\u2019s calling them. They boast a reach exceeding 280 million devices and have over 60 patents issued (with even more pending).<\/p>\n

Featured offering: Branded calling<\/h2>\n

At a time when scammers call frequently, people usually won\u2019t pick up the phone if the contact is unknown. This supplier\u2019s solution will boost your answer rates with a branded text or graphic display that includes your company name and location and even your logo and a personalized brief message describing the purpose of the call. The benefits of branded caller ID for your business include the following:<\/p>\n