{"id":6051,"date":"2023-08-02T08:58:34","date_gmt":"2023-08-02T13:58:34","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6051"},"modified":"2023-08-02T08:58:34","modified_gmt":"2023-08-02T13:58:34","slug":"tech-talks-boost-productivity-by-400-with-contact-center-speech-analytics","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-boost-productivity-by-400-with-contact-center-speech-analytics\/","title":{"rendered":"Tech Talks: Boost productivity by 400% with contact center speech analytics"},"content":{"rendered":"

\"closeTo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers. Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers. Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

Are you searching for a remedy for high turnover rates in your call center? Many businesses struggle to retain agents because of the stressful nature of the role due to heavy workloads, insufficient staff, and the pressure to make sales and\/or placate frustrated customers.<\/p>\n

With the right technology, however, you can make your agents’ lives less stressful, leading to significant improvements in productivity, performance, and profits. One of our partners provides contact center<\/a> analytics software powered by artificial intelligence<\/a> that will give you unprecedented visibility into agents’ interactions with customers, laying the foundation for enhanced coaching and improved employee engagement.<\/p>\n

The software supplier reviewed their product’s details during a recent meeting with our technology consultants<\/a>. Here\u2019s some vital information you should consider about the company\u2019s background and their AI-powered platform if you want to improve your contact center operations.<\/p>\n

Provider overview<\/h2>\n

This supplier has driven contact center transformation for businesses since 2011. Leveraging AI and machine learning, they have become a standout software provider in the customer interaction analytics space. Their team focuses on continuous innovation and product improvement, utilizing cutting-edge technology to turn omnichannel information into actionable insights that support improvements in customer experience (CX)<\/a> and employee experience (EX).<\/p>\n

Gartner has mentioned this provider in reports on contact center infrastructure, data science, CRM, machine learning, and AI core technology. Notable integrations and partners include Amazon Connect, Five9<\/a>, Genesys<\/a>, Twilio, Conneqt, Versadial, VoiceSense, DGTL, and RingCentral<\/a>.<\/p>\n

Featured offering: Contact center speech analytics<\/h2>\n

This supplier\u2019s real-time contact center speech analytics software scales to suit the needs of any business with 10 to 10,000 agents. Key features and capabilities include but are not limited to the following:<\/p>\n