{"id":6056,"date":"2023-08-04T11:35:55","date_gmt":"2023-08-04T16:35:55","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6056"},"modified":"2023-08-04T11:35:55","modified_gmt":"2023-08-04T16:35:55","slug":"tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/","title":{"rendered":"Tech Talks: AI-powered contact center automation solutions support enhanced CX, EX"},"content":{"rendered":"<p data-renderer-start-pos=\"340\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft wp-image-6057 size-medium\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-300x200.jpg\" alt=\"Close up of a person typing on a laptop with a robot hand reaching through the screen and symbols floating in the air, symbolizing AI and analytics. \" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-1024x683.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-1536x1024.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-2048x1366.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo-200x133.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0<em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"807\">A healthcare services company with over 3,000 contact center agents working to connect providers and patients wanted to replace an agent guidance tool that was difficult to use and required IT support to manage. The new solution needed to comply with healthcare industry regulations and integrate with the organization\u2019s new <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> provider, which they hadn\u2019t selected yet.<\/p>\n<p>The company turned to one of our partners, a leading conversational AI and automation solution supplier, for an AI-powered real-time agent assistance tool. The new solution could integrate with any CCaaS platform while simplifying agent workflows and offering guidance for numerous call types, such as eligibility verification, member authentication, healthcare plan enrollment, and transfers to a payer or provider.<\/p>\n<p>After deploying our partner\u2019s agent assistance solution, the healthcare services company achieved higher enrollment rates, reduced agent time to proficiency, and greater operational efficiency.<\/p>\n<p>That\u2019s just one example of the advantages of contact center automation powered by artificial intelligence. If you\u2019d like to similarly streamline your call or contact center operations, you should consider working with the same conversational automation solution supplier. During a recent meeting with our technology <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/find-the-right-it-solutions-for-your-business.html\" href=\"https:\/\/www.stratospherenetworks.com\/find-the-right-it-solutions-for-your-business.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">consultants<\/a>, the provider\u2019s sales team reviewed their portfolio and discussed how they enhance <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">customer experience (CX)<\/a> with AI. Here\u2019s some critical information about their background and software to help you make well-informed purchasing decisions for your business.<\/p>\n<h2>Provider overview<\/h2>\n<p>Since 2008, this supplier has driven better business outcomes with conversational automation achieved via robotic process automation (RPA) and various types of AI (knowledge AI, <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/5-tips-for-small-business-leaders-interested-in-generative-ai\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/5-tips-for-small-business-leaders-interested-in-generative-ai\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">generative AI<\/a>, emotion AI, and <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/conversational-artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/conversational-artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">conversational AI<\/a>). With over 900 employees in seven offices worldwide, they optimize omnichannel conversations by listening to the customer and then enabling automation for both customers and call center agents. Notable clients include but are not limited to Allstate, Blue Cross Blue Shield, UPS, Nationwide, UnitedHealth Group, and BNP Paribas.<\/p>\n<h2>Featured offerings: Contact center automation with conversational AI, RPA and more<\/h2>\n<p>This supplier offers various conversational AI and automation solutions to improve contact center performance and help businesses enhance CX as well as the employee experience. Increase productivity and enhance customer service with the following contact center automation tools:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"3363\">Self-service options powered by conversational AI<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"3416\">Voice, text, visual and multi-modal<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3455\">Deployable via website, SMS, IVR and social media<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3510\">Agent assistance<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"3530\">Alerts and actions suggested by conversational AI<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3583\">Automated notes and dispositions<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3619\">Knowledge AI<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3635\">Promise management<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3657\">Guidance concerning next-best actions<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3699\"><strong data-renderer-mark=\"true\">75 percent <\/strong>decrease in agent onboarding time<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3747\"><strong data-renderer-mark=\"true\">40 percent or greater <\/strong>average handle time reduction<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3802\"><strong data-renderer-mark=\"true\">80 percent or greater <\/strong>agent error reduction<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3853\">Automated interaction capture<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"3886\">High-quality voice and screen capture<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3927\">PII and PCI pause and resume feature<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"3967\">Real-time data to fuel automation and analytics with AI<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4028\">Analysis<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"4040\">Business intelligence<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4065\">Automated quality assurance<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4096\">Post-interaction analytics<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4126\">Analysis of interactions via voice, text, and chat<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4180\"><strong data-renderer-mark=\"true\">100 percent <\/strong>of conversations analyzed<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4221\"><strong data-renderer-mark=\"true\">50 percent <\/strong>decrease in time analyzing calls<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"4268\"><strong data-renderer-mark=\"true\">61 percent <\/strong>decrease in compliance issues<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"4315\">These solutions can integrate with your current tech stack, including CRM and enterprise applications, knowledge systems, payment gateways, telephony, chat and email.<\/p>\n<p data-renderer-start-pos=\"4484\">If you\u2019re interested in exploring your contact center automation options, our <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">consultants<\/a> would be happy to help. We have over two decades of IT industry experience and leverage cutting-edge research, comprehensive comparison matrices, and our partner network of best-in-class suppliers to efficiently identify ideal products and services based on your unique requirements, pain points, and objectives. Why spend dozens of hours vetting your options when we can do the homework for you?<\/p>\n<p>Kickstart your contact center transfrmation today by calling 877-599-3999 or emailing <a class=\"css-tgpl01\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6057,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Contact center automation enhances EX, CX<\/title>\n<meta name=\"description\" content=\"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center automation enhances EX, CX\" \/>\n<meta property=\"og:description\" content=\"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-04T16:35:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2120\" \/>\n\t<meta property=\"og:image:height\" content=\"1414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Steve Melchiorre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Steve Melchiorre\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\"},\"author\":{\"name\":\"Steve Melchiorre\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"headline\":\"Tech Talks: AI-powered contact center automation solutions support enhanced CX, EX\",\"datePublished\":\"2023-08-04T16:35:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\"},\"wordCount\":671,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg\",\"articleSection\":[\"Tech Talks with the CEO\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\",\"name\":\"Contact center automation enhances EX, CX\",\"isPartOf\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg\",\"datePublished\":\"2023-08-04T16:35:55+00:00\",\"author\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\"},\"description\":\"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg\",\"contentUrl\":\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg\",\"width\":2120,\"height\":1414,\"caption\":\"Close up of a person typing on a laptop with a robot hand reaching through the screen and symbols floating in the air, symbolizing AI and analytics.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.stratospherenetworks.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tech Talks: AI-powered contact center automation solutions support enhanced CX, EX\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#website\",\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/\",\"name\":\"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support\",\"description\":\"The Stratosphere Networks IT Support blog offering IT Support Services information.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e\",\"name\":\"Steve Melchiorre\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g\",\"caption\":\"Steve Melchiorre\"},\"url\":\"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/\"}]}<\/script>","yoast_head_json":{"title":"Contact center automation enhances EX, CX","description":"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/","og_locale":"en_US","og_type":"article","og_title":"Contact center automation enhances EX, CX","og_description":"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.","og_url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/","og_site_name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","article_published_time":"2023-08-04T16:35:55+00:00","og_image":[{"width":2120,"height":1414,"url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg","type":"image\/jpeg"}],"author":"Steve Melchiorre","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Steve Melchiorre","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#article","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/"},"author":{"name":"Steve Melchiorre","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"headline":"Tech Talks: AI-powered contact center automation solutions support enhanced CX, EX","datePublished":"2023-08-04T16:35:55+00:00","mainEntityOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/"},"wordCount":671,"commentCount":0,"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg","articleSection":["Tech Talks with the CEO"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/","url":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/","name":"Contact center automation enhances EX, CX","isPartOf":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage"},"image":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage"},"thumbnailUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg","datePublished":"2023-08-04T16:35:55+00:00","author":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e"},"description":"Explore the benefits of conversational automation solutions, including conversational AI and robotic process automation.","breadcrumb":{"@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#primaryimage","url":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg","contentUrl":"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/automation-and-AI-stock-photo.jpg","width":2120,"height":1414,"caption":"Close up of a person typing on a laptop with a robot hand reaching through the screen and symbols floating in the air, symbolizing AI and analytics."},{"@type":"BreadcrumbList","@id":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-ai-powered-contact-center-automation-solutions-support-enhanced-cx-ex\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.stratospherenetworks.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Tech Talks: AI-powered contact center automation solutions support enhanced CX, EX"}]},{"@type":"WebSite","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#website","url":"https:\/\/www.stratospherenetworks.com\/blog\/","name":"Stratosphere Networks IT Support Blog - Chicago IT Support Technical Support","description":"The Stratosphere Networks IT Support blog offering IT Support Services information.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.stratospherenetworks.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/20d46a770087af47124832c54b141c0e","name":"Steve Melchiorre","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.stratospherenetworks.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aaa5cea4658bc449a41012c1a4ae71a2c1803babf8ec3254c2ee67fdfad0e5de?s=96&d=mm&r=g","caption":"Steve Melchiorre"},"url":"https:\/\/www.stratospherenetworks.com\/blog\/author\/stevemelchiorre\/"}]}},"_links":{"self":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/comments?post=6056"}],"version-history":[{"count":2,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6056\/revisions"}],"predecessor-version":[{"id":6059,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/posts\/6056\/revisions\/6059"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media\/6057"}],"wp:attachment":[{"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/media?parent=6056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/categories?post=6056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stratospherenetworks.com\/blog\/wp-json\/wp\/v2\/tags?post=6056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}