{"id":6064,"date":"2023-08-10T13:09:38","date_gmt":"2023-08-10T18:09:38","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6064"},"modified":"2023-08-10T13:11:00","modified_gmt":"2023-08-10T18:11:00","slug":"webinar-recap-zoom-ahead-of-the-competition-with-uc-contact-center-and-ai","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/webinar-recap-zoom-ahead-of-the-competition-with-uc-contact-center-and-ai\/","title":{"rendered":"Webinar recap: Zoom ahead of the competition with UC, contact center and AI"},"content":{"rendered":"<div class=\"row\">\n<div class=\"col-12 col-md-7\">\n<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-6065\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/zoom-phone-certified-integrator--300x113.png\" alt=\"Zoom Phone Certified Integrator logo. \" width=\"300\" height=\"113\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/zoom-phone-certified-integrator--300x113.png 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/zoom-phone-certified-integrator--200x75.png 200w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/zoom-phone-certified-integrator-.png 370w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier\u2019s <a href=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" target=\"_blank\" rel=\"noopener\">Unified Communications as a Service (UCaaS)<\/a> platform, Zoom Phone, went from zero to 6 million users in 4 years.\u201cWe grew it to a complete PBX replacement in a short amount of time,\u201d Eric Truax, a channel solutions engineer for <a href=\"https:\/\/www.stratospherenetworks.com\/zoom.html\" target=\"_blank\" rel=\"noopener\">Zoom<\/a>, said during a webinar co-hosted by Zoom and Stratosphere Networks. \u201cWe did that by being innovative and by listening to feedback.\u201d<\/p>\n<p>During the July 27 webinar, Truax discussed the business benefits of deploying Zoom\u2019s cloud communication solutions \u2013 including Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent. If you want to modernize your company\u2019s operations with agile and innovative software, here are some highlights from the webinar that you should find useful.<\/p>\n<h2>Zoom Phone: Migrating traditional PBX functionality to the cloud<\/h2>\n<p>Zoom\u2019s UCaaS offering is a modern phone solution that includes all the traditional PBX services and features (such as making and taking calls and digit dialing) in a cloud-delivered platform. Zoom Phone offers domestic and international PSTN as well as seamless workflow with Zoom meetings.<\/p>\n<p>One of the most notable benefits of the solution is its centralized management, with a single point of administration for managing features like analytics and reporting, auto attendant, and so on.<\/p>\n<p>\u201cWe\u2019re able to provide a single pane of glass as an administration point for all your phone needs,\u201d Truax said. \u201cThat\u2019s one of the most powerful tools.\u201d<\/p>\n<\/div>\n<div class=\"col-12 col-md-5\">\n<div class=\"ebook-form\">\n<h2 class=\"text-center\">Watch the recording: Zoom Ahead of the Competition with UC, Contact Center and AI<\/h2>\n<form id=\"ebook-contact-form\" action=\"#\" method=\"post\">\n<div>First Name:<input class=\"cf-in\" name=\"firstname\" type=\"text\" value=\"\" \/><\/div>\n<div>Last Name:<input class=\"cf-in\" name=\"lastname\" type=\"text\" value=\"\" \/><\/div>\n<div>Company:<input class=\"cf-in\" name=\"company\" type=\"text\" value=\"\" \/><\/div>\n<div>Phone number:<input class=\"cf-in\" name=\"phone\" type=\"text\" value=\"\" \/><\/div>\n<div>Work Email:<input class=\"cf-in\" name=\"email\" type=\"text\" value=\"\" \/><\/div>\n<p><a class=\"ebooksend center\">Download<\/a><\/p>\n<p class=\"ebooknote center\">All fields are required.<br \/>\nWe respect your privacy.<\/p>\n<p><input class=\"url\" name=\"url\" type=\"hidden\" value=\"\" \/><input class=\"durl\" name=\"durl\" type=\"hidden\" value=\"https:\/\/us02web.zoom.us\/rec\/share\/rhSddMHEQCTad7ATeiyJuGGFq1hvhcZGXVSKubml4OBPUARDLytDSLLBAsEu6NjD.W8bB6IwnwjI12l_-\" \/><input name=\"subject\" type=\"hidden\" value=\"Watch the recording: Zoom Ahead of the Competition with UC, Contact Center and AI\" \/><\/p>\n<\/form>\n<div id=\"result\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Other key Zoom Phone benefits and features include but are not limited to the following:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>High-level security and reliability\n<ul>\n<li>End-to-end encryption (TLS 1.2)<\/li>\n<li>Secure HD voice<\/li>\n<li>Globally distributed data centers<\/li>\n<li>Quality of service delivered via adaptive rate codec<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>A robust hardware ecosystem\n<ul>\n<li>Various options including handsets and analog devices<\/li>\n<li>Desk phones natively integrated into Zoom<\/li>\n<li>Paging integration<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Compliance with regulations like GDPR<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Easy to scale via simple licensing changes\n<ul>\n<li>Able to meet the needs of 5 users or 50,000<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Continual updates via Zoom\u2019s engineering and operations teams<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>999 percent availability guaranteed via SLA\n<ul>\n<li>Less than one hour of downtime per year<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Ongoing innovation due to Zoom\u2019s agile mindset<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Extendibility and hundreds of integrations (e.g., Salesforce)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Video-first architecture<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Global footprint\n<ul>\n<li>Phone service delivered anywhere in the world with internet access<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Native PSTN phone service in 47 countries\n<ul>\n<li>Provider exchange and bring-your-own-carrier (BYOC) phone service options for countries without native Zoom phone service<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> Stratosphere Networks is a Zoom Phone Certified Integrator, meaning we can add value to your Zoom environment by assisting with design, deployment, solution management, and white-glove project management services.<\/p>\n<h2>Zoom Contact Center and Zoom Virtual Agent: Creating a seamless customer experience<\/h2>\n<p>Calling a service provider who doesn\u2019t have easy access to all your information can be a frustrating experience. Zoom\u2019s <a href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">Contact Center as a Service (CCaaS)<\/a> solution allows businesses to avoid that type of blunder with an omnichannel platform that lays the groundwork for seamless customer journeys. The cloud-native software allows agents to deliver highly personalized service via various channels. It\u2019s optimized for video, has advanced routing capabilities, and includes intelligent self-service functionality.<\/p>\n<p>All customer interactions are tracked to facilitate continuous conversations. For example, if someone starts out looking at your website, participates in a web chat session, and then calls your company, the agent they talk to will know what they originally asked about via web chat.<\/p>\n<p>\u201cThat\u2019s where we keep customers for life, because of all that information being brought across,\u201d Truax said. \u201cThey feel taken care of and connected with us. That\u2019s what Zoom Contact Center\u2019s goal is.\u201d<\/p>\n<p>The solution also serves as a single platform for UC and contact center. Once you have the proper licensing, you can access Zoom Contact Center via the same pane of glass you rely on to access other Zoom solutions like Phone and Meetings.<\/p>\n<p>\u201cWe put the effort in to be the absolute best solution you can find,\u201d Truax said.<\/p>\n<p>To further enhance the customer and employee experiences, the AI-powered Zoom Virtual Agent leverages a chatbot mechanism to optimize workflows like checking order status and resetting passwords, providing answers to routine inquiries in milliseconds. The Virtual Agent integrates with Zoom Contact Center to maximize productivity and ensure your customers receive prompt service.<\/p>\n<p>During the webinar, Joe Williams, a senior vice president of <a href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\">advisory services<\/a> for Stratosphere Networks, also gave an overview of Stratosphere\u2019s history and services. With over 20 years of IT and telecom experience, the technology advisory firm\u2019s team helps businesses find solutions that meet their unique needs. With an extensive partner network full of best-in-class suppliers like Zoom and access to advanced tools for generating detailed comparison matrices, Stratosphere saves business leaders dozens of hours by doing the homework for them and empowering them to transform with confidence.<\/p>\n<p>To learn more about Zoom and explore your technology options, connect with our consultants today by calling 877-599-3999 or emailing <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>True to the brand name, Zoom is a master of acceleration. As of August 2022, the supplier\u2019s Unified Communications as a Service (UCaaS) platform, Zoom Phone, went from zero to 6 million users in 4 years.\u201cWe grew it to a &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/webinar-recap-zoom-ahead-of-the-competition-with-uc-contact-center-and-ai\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":6065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-6064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>Zoom Ahead of the Competition with UC, Contact Center and AI<\/title>\n<meta name=\"description\" content=\"During a recent webinar, Stratosphere Networks and Zoom team members discussed the business benefits of Zoom\u2019s UCaaS, CCaaS and AI offerings.\" 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