{"id":6085,"date":"2023-08-15T16:10:27","date_gmt":"2023-08-15T21:10:27","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6085"},"modified":"2023-08-15T16:10:27","modified_gmt":"2023-08-15T21:10:27","slug":"10-must-know-statistics-about-contact-center-ai-solutions","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/10-must-know-statistics-about-contact-center-ai-solutions\/","title":{"rendered":"10 must-know statistics about contact center AI solutions"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-6086\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-300x200.jpg\" alt=\"A person uses their smartphone with a glowing blue robot symbol floating over it and saying &quot;Hi, how can I help you?&quot; symbolizing contact center AI solutions.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-1024x683.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-1536x1024.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-2048x1365.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/AI-on-smartphone-stock-photo-200x133.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>A pest control company with a <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/high-call-center-turnover-artificial-intelligence-can-help\/\" target=\"_blank\" rel=\"noopener\">short-staffed call center<\/a> struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents scrambled to address all the inquiries, driving up call abandonment rates.<\/p>\n<p>The company turned to one of our partners, a leading <a href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\">contact center<\/a> automation provider, for assistance. The client was drawn to our partner\u2019s <a href=\"https:\/\/www.stratospherenetworks.com\/conversational-artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\">conversational AI<\/a> technology, which can listen and respond like an actual human being across all channels. The technology allowed new customers to schedule appointments for inspections without having to wait on hold. Our partner\u2019s software also automated call routing, authentication, and account management.<\/p>\n<p>With our partner\u2019s software automating millions of calls, the pest control company enjoyed higher resolution rates and more manageable workloads for agents, who can now focus on more engaging tasks while the AI handles routine scheduling.<\/p>\n<p>That case study is just one example of how <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/conversational-ai-vs-generative-ai-what-business-leaders-should-know\/\" target=\"_blank\" rel=\"noopener\">artificial intelligence<\/a> is transforming call center operations for many businesses, taking on mundane obligations and enhancing the customer experience (CX) as well as the agent or employee experience (EX).<\/p>\n<p>Contact center AI solutions are revolutionizing customer service across all industries. Here are some notable statistics illustrating that trend.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Conversational AI deployments in contact centers will lower agent labor costs by <strong>$80 billion<\/strong> by 2026 (Source: <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-08-31-gartner-predicts-conversational-ai-will-reduce-contac#:~:text=By%202026%2C%20conversational%20artificial%20intelligence,reach%20%241.99%20billion%20in%202022\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Gartner<\/a>).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>10 percent <\/strong>of agent interactions are expected to be automated by 2026, up from an estimated 1.6 percent of interactions automated by AI in 2022 (Source: Gartner).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Nearly <strong>60 percent<\/strong> of customer service professionals say AI has saved them time (Source: <a href=\"https:\/\/www.dialpad.com\/blog\/ai-customer-service-report\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Dialpad<\/a>).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>69 percent <\/strong>of managers or higher-ranking leaders at organizations blending AI with human agents say the approach has been very or extremely effective at improving agent satisfaction (Source: <a href=\"https:\/\/www.genesys.com\/collateral\/forrester-study-reveals-benefits-of-artificial-intelligence-with-the-human-touch\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external external_icon\">Forrester<\/a> via Genesys).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Contact centers utilizing AI for customer service can tackle <strong>more than<\/strong> <strong>twice as many calls <\/strong>as centers that don\u2019t use AI (Source: Dialpad).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>66 percent <\/strong>of managers or higher-ranking leaders at organizations blending AI with human agents say the approach has been very or extremely effective at improving agent productivity by automating routine tasks (Source: Forrester).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>83 percent <\/strong>of customer service reps believe they can help more people with AI (Source: Dialpad).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>61 percent <\/strong>of managers or higher-ranking leaders at organizations blending AI with human agents say the approach has been very or extremely effective at increasing customer satisfaction by delivering personalized experiences (Source: Forrester).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Almost <strong>50 percent <\/strong>of customer service professionals report AI makes their jobs easier (Source: Dialpad).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>59 percent <\/strong>of managers or higher-ranking leaders at organizations blending AI with human agents say the approach has been very or extremely effective at boosting customer retention and lifetime value (Source: Forrester).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6087\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention.jpg\" alt=\"A graphic showing a bar graph with red, yellow and red vertical bars and a blue horizontal bar containing a group of people in business attire and a circuit board symbol labeled &quot;AI.&quot; Text below the graphic states, &quot;59 percent of managers or higher-ranking leaders at organizations blending AI with human agents say the approach has been very or extremely effective at boosting customer retention and lifetime value (Source: Forrester).&quot;\" width=\"1348\" height=\"1076\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention.jpg 1348w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention-300x239.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention-1024x817.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention-768x613.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/08\/2022-blog-image-stat-customer-retention-200x160.jpg 200w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/>If you\u2019d like to explore AI solutions for your call center, our <a href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\">technology consultants<\/a> can leverage detailed comparison matrices, our partner network of best-in-class suppliers, and our 20+ years in the tech world to rapidly identify solutions that align with your needs and goals. Don\u2019t spend dozens of hours navigating the contact center AI marketplace on your own when we can tackle the homework for you.<\/p>\n<p>Call 877-599-3999 or email <a href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\">sales@stratospherenetworks.com<\/a> to connect with our consultants and transform with confidence.<strong><br \/>\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A pest control company with a short-staffed call center struggled to handle high call volumes as prospective customers reached out in response to a limited-time offer of free inspections. Callers spent 20 or more minutes on hold as overwhelmed agents &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/10-must-know-statistics-about-contact-center-ai-solutions\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":6086,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[261],"tags":[],"class_list":["post-6085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-tips-from-the-president"],"yoast_head":"<title>Contact center AI solutions: 10 must-know stats<\/title>\n<meta name=\"description\" content=\"These statistics reflect how businesses are transforming customer and agent experiences with contact center AI solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/10-must-know-statistics-about-contact-center-ai-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center AI solutions: 10 must-know stats\" \/>\n<meta property=\"og:description\" content=\"These statistics reflect how businesses are transforming customer and agent experiences with contact center AI solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/10-must-know-statistics-about-contact-center-ai-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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