{"id":6091,"date":"2023-08-17T09:56:17","date_gmt":"2023-08-17T14:56:17","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6091"},"modified":"2023-08-17T09:56:17","modified_gmt":"2023-08-17T14:56:17","slug":"tech-talks-cut-your-cost-per-contact-in-half-with-conversational-ai","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cut-your-cost-per-contact-in-half-with-conversational-ai\/","title":{"rendered":"Tech Talks: Cut your cost per contact in half with conversational AI"},"content":{"rendered":"

\"ATo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions conducted by various IT solution providers.\u00a0Based on our extensive experience and sales volume with the suppliers, we receive exclusive, direct and usually in-person training from these suppliers.\u00a0Our Tech Talks blog series offers a snapshot of these educational<\/em>\u00a0sessions.<\/em><\/p>\n

A nationwide food delivery service relied on a business process outsourcing partner to call restaurants and place orders on behalf of customers. However, hiring offshore agents for this purpose came at a high cost. The food delivery service provider turned to one of our partners in the contact center<\/a> automation space for a solution.<\/p>\n

Our partner deployed conversational AI<\/a> software to automate outbound calls. The solution took only six weeks to scale up and tackles 35,000 calls per day with a 94 percent success rate. The AI performs well even when calling noisy restaurant environments and has a lower hang-up rate than offshore agents. On top of that, the contact center AI solution costs the company less per minute than outsourced call center agents and has a better order success rate, containing spending while increasing revenue.<\/p>\n

If you want to contain costs while boosting productivity and profits, you should also consider automating common contact center tasks with AI. During a recent meeting with our technology consultants<\/a>, the software supplier reviewed the features and benefits of their conversational AI platform for contact center automation. Here\u2019s some vital information to consider to help you make well-informed choices for your company.<\/p>\n

Provider overview<\/h2>\n

Since their founding in 2017, this supplier has leveraged artificial intelligence to transform customer service. Their software facilitates natural-sounding conversations across various channels (e.g., voice and messaging) to resolve customer support issues around the clock, eliminating wait times and freeing human agents to focus on more complex inquiries.<\/p>\n

They have automated over 45 million conversations and have a Net Promoter Score of 90. Forbes named them one of the \u201cTop 50 AI Firms to Watch\u201d in 2021, and Aragon Research heralded them as a \u201c2022 Hot Vendor in Conversational AI.\u201d This supplier serves some of the largest contact centers in the Fortune 100 space.<\/p>\n

Featured offering: Conversational AI for contact centers<\/h2>\n

This supplier\u2019s customer-centric conversational AI solution makes life easier for everyone by handling simple requests, a.k.a. tier 1 customer issues such as setting appointments and checking order status. This omnichannel contact center AI solution can be up and running in weeks. Other key features and benefits include the following:<\/p>\n