{"id":6150,"date":"2023-09-28T13:58:50","date_gmt":"2023-09-28T18:58:50","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6150"},"modified":"2023-09-28T13:58:50","modified_gmt":"2023-09-28T18:58:50","slug":"tech-talks-cloud-contact-center-solution-can-lower-handling-times-by-50","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-can-lower-handling-times-by-50\/","title":{"rendered":"Tech Talks: Cloud contact center solution can lower handling times by 50%"},"content":{"rendered":"<p data-renderer-start-pos=\"311\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-5891\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/05\/hand-with-tablet-and-communication-icons-for-cloud-contact-center-300x200.jpg\" alt=\"An outstretched hand holding a smartphone with a cloud icon hovering over it connected to symbols for mail, a laptop, a camera, and more.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/05\/hand-with-tablet-and-communication-icons-for-cloud-contact-center-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/05\/hand-with-tablet-and-communication-icons-for-cloud-contact-center-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/05\/hand-with-tablet-and-communication-icons-for-cloud-contact-center-200x133.jpg 200w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/05\/hand-with-tablet-and-communication-icons-for-cloud-contact-center.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"582\">A global <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" href=\"https:\/\/www.stratospherenetworks.com\/call-center-outsourcing-advisory-services.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">business process outsourcing (BPO)<\/a> company wanted to gain a better understanding of the customer journey to fix common issues. The organization implemented a solution from our portfolio, a leading public cloud <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> offering, to enhance the customer experience.<\/p>\n<p>With the CCaaS platform, the company\u2019s contact center agents can connect with customers over chat, email, voice, video, and social media. They now have real-time information about customers&#8217; problems and context concerning each person\u2019s previous interactions with the business (e.g., visiting the company\u2019s website).<\/p>\n<p>With features like attribute-based routing, automation, and <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/your-guide-to-enterprise-conversational-ai-5-common-questions-answered\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/your-guide-to-enterprise-conversational-ai-5-common-questions-answered\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">AI-powered<\/a> voice bots and <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/how-chatbots-improve-customer-experience-cx\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/how-chatbots-improve-customer-experience-cx\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">chatbots<\/a>, the BPO company has decreased handling time by 50 percent over three years, and their abandon rate is typically below 0.5 percent each month.<\/p>\n<p data-renderer-start-pos=\"1443\">If you want to similarly enhance contact center operations and deliver better customer experiences, you should consider implementing the same solution. Here\u2019s an overview of essential information about the software\u2019s main features and advantages to help you make a well-informed purchasing decision.<\/p>\n<h2>Public cloud Contact Center as a Service (CCaaS): Key features and benefits<\/h2>\n<p>This multi-tenant CCaaS platform is constructed to keep up with the pace of innovation and enable businesses to track the customer journey across all channels, including email, chat, messaging and social media in addition to voice. Notable capabilities and advantages include but are not limited to the following:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2141\">AI-powered speech analytics<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2173\">AI noise removal<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2193\">Attribute-based routing to match customers with agents best suited to address their issues<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2287\">Self-service options<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2311\">Backend automation to reduce repetitive tasks for agents<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2371\">Integration with <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-relationship-management-customer-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">CRMs<\/a>, <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" href=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">unified communications software<\/a>, and collaboration solutions<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2458\">Delivered securely and reliably via Microsoft Azure<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2514\">Compliance with regulations like Kari\u2019s Law<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2561\">Your choice of purchasing digital-only, voice-only, or all-media bundles based on your specific needs<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2666\">Our <a class=\"css-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors<\/a> would be happy to help if you want to explore your cloud contact center options. We have over 20 years of experience in IT and telecommunications and can leverage exclusive market research and comprehensive comparison matrices to assist you in selecting the best contact center solutions from our portfolio.<\/p>\n<p data-renderer-start-pos=\"3000\">Call 877-599-3999 or email <a class=\"css-tgpl01\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a> to start exploring your CCaaS options.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-can-lower-handling-times-by-50\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":3391,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Contact Center as a Service (CCaaS) lowers handling time by 50%<\/title>\n<meta name=\"description\" content=\"Gain unprecedented visibility into the customer journey and deliver better experiences with an omnichannel cloud contact center platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-can-lower-handling-times-by-50\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center as a Service (CCaaS) lowers handling time by 50%\" \/>\n<meta property=\"og:description\" content=\"Gain unprecedented visibility into the customer journey and deliver better experiences with an omnichannel cloud contact center platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-solution-can-lower-handling-times-by-50\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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