{"id":6212,"date":"2023-11-28T14:51:06","date_gmt":"2023-11-28T19:51:06","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6212"},"modified":"2023-11-28T14:51:06","modified_gmt":"2023-11-28T19:51:06","slug":"tech-talks-save-3m-on-support-costs-with-ai-solutions","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-save-3m-on-support-costs-with-ai-solutions\/","title":{"rendered":"Tech Talks: Save $3M+ on support costs with AI solutions"},"content":{"rendered":"<p data-renderer-start-pos=\"338\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6213\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-300x171.jpg\" alt=\"Close up of a person using a smartphone with an image of a robot labeled &quot;AI&quot; hovering over the screen. The AI has a speech bubble that reads, &quot;Hello! How can I assist you?&quot;\" width=\"300\" height=\"171\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-300x171.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-1024x584.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-768x438.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-1536x876.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-2048x1168.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2023\/11\/ai-assistant-stock-photo-200x114.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"609\">A major U.S. hospital system was spending millions to support internal end users. To save time and reduce spending, the healthcare provider underwent an artificial intelligence assessment to see if a service desk AI solution from our portfolio would help.<\/p>\n<p>The assessment showed that out-of-the-box workflows could auto-resolve approximately 70 percent of the system\u2019s internal tickets. They discovered they could reduce support costs by more than $4 million per year with AI.<\/p>\n<p>If you also want to spend less while enhancing experiences, you should consider <a class=\"confluence-ssr-app-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/blog\/5-key-ways-a-managed-service-provider-can-help-with-ai-implementation\/\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/5-key-ways-a-managed-service-provider-can-help-with-ai-implementation\/\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">deploying AI solutions<\/a> for functions like IT support and human resources. With artificial intelligence, many businesses can not only save $3 million or more on support costs annually but also achieve 75 percent auto-resolution rates and a roughly 85 percent improvement in CSAT and ESAT scores.<\/p>\n<h2>AI solutions for internal and external support: Key features and benefits<\/h2>\n<p>Our AI solution portfolio includes offerings for various departments within your organization. With the right AI, you can deliver better employee and customer experiences (EX and CX), rein in spending, and boost productivity. Choose your AI adventure:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"1793\">AI workflow automation<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1819\">AI for contact centers<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1845\">AI for customer service<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1872\">AI for sales and marketing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1902\">AI for HR<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1915\">AI for IT support<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"1936\">AI for facilities<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"1958\">You can also access industry-specific large language models (LLMs) for a range of verticals:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2054\">Healthcare<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2068\">Pharma<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2078\">Retail<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2088\">Financial services<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2110\">High-tech<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2123\">Hospitality<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2138\">Our <a class=\"confluence-ssr-app-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors<\/a> would be happy to help if you want to explore your AI options. With 20+ years of IT industry experience and access to niche solutions, the latest market data, and advanced tools for creating objective comparison matrices, we can significantly shorten the shopping process, saving you dozens of hours you\u2019d otherwise spend vetting your options on your own.<\/p>\n<p>We\u2019re also currently offering a <strong data-renderer-mark=\"true\">free AI assessment <\/strong>for qualifying businesses \u2013 and we\u2019re so confident that you\u2019ll love the results that <strong data-renderer-mark=\"true\">we\u2019ll pay you $1,000<\/strong> if you don\u2019t move forward with a purchase afterward.<\/p>\n<p data-renderer-start-pos=\"2733\">Accelerate your AI journey today by calling 877-599-3999 or emailing <a class=\"confluence-ssr-app-tgpl01\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-save-3m-on-support-costs-with-ai-solutions\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6213,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Cut support costs by $3M+ with the right AI solutions<\/title>\n<meta name=\"description\" content=\"With AI solutions for various departments, you can cut support costs while enhancing employee and customer experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-save-3m-on-support-costs-with-ai-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cut support costs by $3M+ with the right AI solutions\" \/>\n<meta property=\"og:description\" content=\"With AI solutions for various departments, you can cut support costs while enhancing employee and customer experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-save-3m-on-support-costs-with-ai-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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