{"id":6236,"date":"2023-12-06T15:54:21","date_gmt":"2023-12-06T20:54:21","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6236"},"modified":"2023-12-06T15:54:21","modified_gmt":"2023-12-06T20:54:21","slug":"tech-talks-reduce-resolution-times-by-40-with-ai-for-customer-service-agents","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-reduce-resolution-times-by-40-with-ai-for-customer-service-agents\/","title":{"rendered":"Tech Talks: Reduce resolution times by 40% with AI for customer service agents"},"content":{"rendered":"

\"CircuitTo serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> sessions.<\/em><\/p>\n

A company that provides emergency event management software wanted to make their customer support staff\u2019s lives easier and enable them to deliver excellent service to the business\u2019s growing client base. They opted to deploy an artificial intelligence solution<\/a> from our portfolio to streamline customer service and enhance the employee experience.<\/p>\n

Previously, agents had to manually search multiple systems and knowledge bases to answer questions and resolve tickets. This led to longer resolution times, which is less than ideal when customers are dealing with life-or-death situations. The AI solution consolidated all those systems and bases \u2013 along with similar tickets and trends \u2013 into a single search engine integrated with the ticketing system agents utilize. The AI analyzes each incoming ticket and offers the responding agent all the information necessary to answer the query or solve the issue.<\/p>\n

This automated knowledge retrieval solution allows staffers to resolve tickets faster and avoid escalation. Thanks to AI, the software supplier now enjoys a consistent 99 percent customer satisfaction rate.<\/p>\n

If you want to improve your organization\u2019s customer experience (CX) and employee experience (EX) simultaneously, you should consider implementing the same solution. This AI-powered \u201canswer machine\u201d can lead to happier agents, more satisfied customers, and significant productivity gains.<\/p>\n

AI assistance for customer service: Key features and benefits<\/h2>\n

With the power of artificial intelligence, you can position your contact center agents for success. This AI platform ensures your employees will have the answers to queries instantly at their fingertips, allowing them to save time and deliver spectacular customer experiences.<\/p>\n

With this solution, you can expect to see results like these:<\/p>\n