{"id":6269,"date":"2024-01-18T11:00:32","date_gmt":"2024-01-18T16:00:32","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6269"},"modified":"2024-01-18T11:00:32","modified_gmt":"2024-01-18T16:00:32","slug":"how-to-enhance-ex-cut-internal-support-costs-by-millions","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/how-to-enhance-ex-cut-internal-support-costs-by-millions\/","title":{"rendered":"How to enhance EX, cut internal support costs by millions"},"content":{"rendered":"

\"AAs a customer engagement platform provider expanded and hired more employees, the company\u2019s internal IT support team struggled to keep up with the volume of tickets and queries from staff members. Employees became frustrated with slow response times as IT team members grappled with rising stress levels.<\/p>\n

The organization turned to an AI solution<\/a> in our portfolio to automate routine IT support<\/a> tasks and provide employees with self-service options. The AI integrates with the client\u2019s ticketing system, ServiceNow, as well as Slack, which staff members rely on for internal communications.<\/p>\n

Thanks to the Slack integration, employees can interact with the AI conversationally to accomplish tasks like troubleshooting, resetting passwords, and asking for access to applications. The solution can automatically resolve 65 percent of internal support requests, resulting in speedy response times and significantly lightening the IT support team\u2019s workload.<\/p>\n

With the new AI solution, the company has achieved over $1 million in annual cost savings and an 83 percent employee satisfaction score (ESAT) improvement.<\/p>\n

If you want to enhance the employee experience (EX) at your company while spending less, AI could be the answer for you too. With automation and self-service capabilities, you could cut internal support costs by millions while making your staff\u2019s lives easier.<\/p>\n

Here are a few categories from our AI solution portfolio you should consider. If you have 1,000 tickets or more related to a particular workflow (e.g., IT support), you can potentially automate and consolidate tasks that would otherwise take hours, boosting productivity and slashing support spending.<\/p>\n

Typically, clients can cut support costs by $3 million or more while hitting a 75 percent auto-resolution rate and boosting ESAT scores by approximately 85 percent.<\/p>\n

AI for IT support<\/h2>\n

An enterprise-grade conversational<\/a> and generative AI solution<\/a> can handle routine tickets and tasks for your IT support team. If your techs are overworked and stressed trying to keep up with a constant cascade of repetitive requests, artificial intelligence can save them from burnout and give them time to focus on more complex and engaging projects.<\/p>\n

AI for IT support can perform these tasks:<\/p>\n