{"id":6339,"date":"2024-03-21T15:34:58","date_gmt":"2024-03-21T20:34:58","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6339"},"modified":"2024-06-24T15:54:14","modified_gmt":"2024-06-24T20:54:14","slug":"cisco-webex-vs-zoom-which-ucaas-platform-is-better-for-your-business","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/cisco-webex-vs-zoom-which-ucaas-platform-is-better-for-your-business\/","title":{"rendered":"Cisco Webex vs. Zoom: Which UCaaS platform is better for your business?"},"content":{"rendered":"

\""Vs,"If you\u2019re considering migrating your phone system to the cloud or switching to a new Unified Communications as a Service (UCaaS)<\/a> platform in the near future, you might feel overwhelmed by the vast and constantly changing UCaaS solution marketplace.<\/p>\n

With so many options available and the landscape shifting rapidly in terms of top providers, confidently selecting the best UCaaS offering for your business can be incredibly stressful. Over half of the organizations included in one Gartner<\/a> survey (56 percent) expressed a high degree of regret concerning their largest technology purchase during the previous two years. How can you minimize your odds of making a decision you\u2019ll lament later?<\/p>\n

That\u2019s where our trusted technology advisors<\/a> can make a difference. With over 20 years of IT industry experience, a hands-on background in telephony and UCaaS, the latest market data, and connections to niche\/hard-to-find solutions, we can rapidly identify the top 3 to 5 offerings that align with your requirements. We typically save our clients a significant amount of time and money by doing the homework for them.<\/p>\n

A vital element of our advisory arsenal is a tool that generates detailed comparison matrices showing how providers stack up against each other. In this \u201cversus\u201d blog series, we demonstrate the value of utilizing an objective comparison matrix to find the best UCaaS supplier for your company.<\/p>\n

This blog entry offers insight into how Zoom compares to Cisco as a UCaaS provider. Before you review the matrix, here\u2019s some essential background information about each supplier.<\/p>\n

\"\"UCaaS supplier profile: Zoom<\/h2>\n

Based in San Jose, CA, this supplier has delivered video communication solutions since 2011. Zoom\u2019s intuitive solutions surged in popularity as a way for people to stay connected personally and professionally during the pandemic. The Zoom UCaaS offering supports productivity and collaboration from anywhere with its easy-to-use interface, HD video and audio, reliability, security, and scalability, among other features.<\/p>\n

Additionally, Zoom<\/a> allows you to easily add telephony users to your meetings. If you\u2019re transitioning from an on-premises solution, it\u2019s also a simple switch to make if your team members already have experience using Zoom for meetings and video calls. In terms of phone functionality, Zoom offers native enhanced emergency calling and compliance recording, features that Webex offers via third-party providers.<\/p>\n

\"\"UCaaS supplier profile: Cisco<\/h2>\n

Cisco<\/a> \u2013 also based in San Jose, CA \u2013 is a leading networking, cloud computing, collaboration and security solution supplier. Cisco Webex has earned a reputation as a highly secure and reliable collaboration platform for meetings, messaging, calling, and more. This supplier has an established reputation in network security and can serve as a single source for software, hardware, network, security, and wireless solutions.<\/p>\n

Although you can obtain Webex directly from Cisco, we recommend partnering with a managed service provider (MSP) that can deliver the same solution with better SLAs and back-end guarantees. An MSP can provide access to wraparound services, ongoing solution management, and additional consulting services.
\n<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider<\/b><\/td>\n<\/td>\nCisco Webex<\/td>\nZoom<\/td>\n<\/tr>\n
HQ<\/b><\/td>\nLocation of headquarters<\/td>\nSan Jose, CA<\/td>\nSan Jose, CA<\/td>\n<\/tr>\n
# of Employees<\/b><\/td>\nin-house staff<\/td>\n76,000<\/td>\n6,000<\/td>\n<\/tr>\n
Public \/ Private<\/b><\/td>\nPrivately owned or publicly traded<\/td>\nPublic: CSCO<\/td>\nPublic: ZM<\/td>\n<\/tr>\n
Seats in Service<\/b><\/td>\nNumber of licenses deployed<\/td>\n13M (Webex Calling)<\/td>\n70M (UCaaS); 5.5M (Phone Seats)<\/td>\n<\/tr>\n
Minimum Seat Count \/ MRC<\/b><\/td>\n# of seats or MRC minimum required to engage<\/td>\nno minimum<\/td>\nno minimum<\/td>\n<\/tr>\n
Sweet Spot<\/b><\/td>\nIdeal opportunities for the provider<\/td>\n5-1,000 seats<\/td>\n150-2,500+ seats<\/td>\n<\/tr>\n
Key Acquisitions<\/b><\/td>\nCompanies acquired and integrated into the supplier’s offering<\/td>\nBroadsoft<\/td>\nKeybase, Kites, Solvvy<\/td>\n<\/tr>\n
Datacenter Locations<\/b><\/td>\nLocation of supplier’s data centers
\nAPAC: Asia-Pacific
\nEMEA: Europe, Middle East, Africa
\nLATAM: Latin America
\nNA: North America<\/td>\n		APAC: Melbourne, Osaka, Sydney, Tokyo
\nCanada: Toronto, Vancouver
\nUK: London
\nUS: Chicago, Dallas, Los Angeles, New York<\/td>\n		APAC: Hong Kong, Hyderabad, Melbourne, Mumbai, Osaka, Singapore,
\nSydney, Tianjin, Tokyo
\nCanada: Toronto, Vancouver
\nEMEA: Amsterdam, Frankfurt
\nLATAM: Queretaro (Mexico), S\u00e3o Paulo
\nUS: Denver, Newark, New York City, San Jose, Virginia<\/td>\n<\/tr>\n
International Full PSTN Replacement<\/b><\/td>\nlocal DID + in-country calling experience, number portability, access to emergency services<\/td>\n19 Countries<\/td>\n47+ Countries<\/td>\n<\/tr>\n
Compatible Handsets<\/b><\/td>\nIP phones supported and\/or resold by supplier<\/td>\nAlgo, Cisco, Grandstream, Poly, Yealink
\nRead more here.<\/td>\n		Algo, Cisco, Grandstream, Logitech, Poly, Snom, Yealink<\/td>\n<\/tr>\n
Platform<\/b><\/td>\nDoes provider leverage a proprietary\/native platform or leverage a platform via third-party partnership?<\/td>\nCisco (Webex Calling)<\/td>\nProprietary<\/td>\n<\/tr>\n
Microsoft Teams Integrations<\/b><\/td>\nSupplier’s capability with Microsoft Teams<\/td>\nEmbedded Dialer<\/td>\nDirect Routing – Bundled PBX
\nDirect Routing – Microsoft PBX
\nEmbedded Dialer<\/td>\n<\/tr>\n
Compliance<\/b><\/td>\nCompliance standards the provider has met or is capable of assisting a cloud customer in meeting.<\/td>\nFedRAMP, HIPAA, ISO 27001, SOC 2
\nAdditional Compliances: SOC 3
\nRefer to Cisco Webex Calling Privacy Sheet for compliances<\/td>\n		CCPA, CPNI, Cloud Security Alliance (CSA), FedRAMP, GDPR, HIPAA, HITRUST, ISO 27001, SOC 2
\nAdditional Compliances: FERPA, IAPP, NCSC DOD IL2, PIPE\/PHIPA; Full List<\/td>\n<\/tr>\n
Contact Center<\/b><\/td>\nContact center solutions the supplier offers<\/td>\nCisco Webex Contact Center<\/td>\nProprietary<\/td>\n<\/tr>\n
Key System Emulation<\/b><\/td>\nCan imitate Key Phone System functionality<\/td>\nNo<\/td>\nYes<\/td>\n<\/tr>\n
SIP Trunking Available<\/b><\/td>\nDoes the supplier offer SIP trunking services for on-premises PBXs?<\/td>\nNo<\/td>\nYes<\/td>\n<\/tr>\n
Line of Business App Integrations<\/b><\/td>\n3rd-party SaaS solutions the supplier has integrated with<\/td>\nCisco Webex\/Webex Teams, EPIC, Google
\nWorkspace, HubSpot, Microsoft Dynamics,
\nMicrosoft Office, NetSuite, Salesforce,
\nServiceNow, Slack, Zendesk, Zoho
\nAdditional Integrations: Full List<\/td>\n		Cerner, EPIC, Google Workspace, HubSpot, Microsoft Dynamics, Microsoft
\nOffice, Salesforce, ServiceNow, Slack, SugarCRM, Zendesk, Zoho
\nAdditional Integrations: Full List<\/td>\n<\/tr>\n
AI Capabilities<\/b><\/td>\nArtificial Intelligence tools incorporated in the provider’s solution<\/td>\nAssign Action Items
\nLive Language Translation
\nNote Taking & Summarization
\nReal-Time Transcription
\nSentiment Analysis
\nAdditional Capabilities: Full List.<\/td>\n		Assign Action Items
\nLive Language Translation
\nNote Taking & Summarization
\nReal-Time Transcription
\nSentiment Analysis<\/td>\n<\/tr>\n
SD-WAN Offerings<\/b><\/td>\nSD-WAN technologies that these providers offer and manage themselves.<\/td>\nCisco Catalyst SD-WAN<\/td>\nnone<\/td>\n<\/tr>\n
Circuits Offered<\/b><\/td>\nDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and\/or SIP trunking? If yes, please specific which ones.<\/td>\nvia Cisco partners<\/td>\nno<\/td>\n<\/tr>\n
Bring Your Own MPLS<\/b><\/td>\nIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.<\/td>\nyes<\/td>\nyes<\/td>\n<\/tr>\n
Top Customer Verticals<\/b><\/td>\nVerticals in which supplier has historically had the most success<\/td>\nn\/a<\/td>\nEducation, Healthcare, Professional Services, Technology<\/td>\n<\/tr>\n
On-Site Implementation \/ Training<\/b><\/td>\nDoes the supplier charge extra for these services?<\/td>\nvia Cisco partners<\/td>\nAdditional Charge<\/td>\n<\/tr>\n
Implementation Overview<\/b><\/td>\nDescription or link providing further detail<\/td>\nvia Cisco partners<\/td>\nRead more here<\/td>\n<\/tr>\n
Dedicated Customer Support<\/b><\/td>\nDoes the supplier provide dedicated support personnel? If so, is this included or is there an additional cost?<\/td>\nRead more here and here<\/td>\n24\/7 global access included. Premier\/Premier+ packages available for additional charge.
\nRead more here<\/td>\n<\/tr>\n
Collaboration Solutions Available<\/b><\/td>\nNative and\/or 3rd-party resale options offered by supplier<\/td>\nCisco Webex<\/td>\nProprietary<\/td>\n<\/tr>\n
Case Studies<\/b><\/td>\nlink to provider’s case studies page<\/td>\nRead more here.<\/td>\nRead more here.<\/td>\n<\/tr>\n
Differentiators<\/b><\/td>\nunique features of the technology<\/td>\nMarket leader with over 55.5M users across the globe
\nFlex licensing eligibility
\nSeamless integration with industry-leading Cisco Webex Meetings platform<\/td>\n		All-in-one platform for Contact Center, AI, Virtual Agent, Phone, E-mail, Calendar, Video Meetings, Room Systems, Digital Signage, Content Sharing, Whiteboarding, Team Chat, Events, Webinars and more with over 2,000 app integrations with rich APIs and SDKs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Download PDF<\/a><\/p>\n

As a trusted partner of both Zoom and Cisco, Stratosphere Networks can help you determine which makes the most sense for your business. If you want to learn more about Zoom versus Cisco Webex and other UCaaS suppliers, our technology advisors would be happy to help. Take the first step toward finding your ideal UCaaS solution today by calling 877-599-3999 or emailing sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019re considering migrating your phone system to the cloud or switching to a new Unified Communications as a Service (UCaaS) platform in the near future, you might feel overwhelmed by the vast and constantly changing UCaaS solution marketplace. 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