{"id":6356,"date":"2024-04-15T16:33:11","date_gmt":"2024-04-15T21:33:11","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6356"},"modified":"2024-06-24T15:46:45","modified_gmt":"2024-06-24T20:46:45","slug":"vonage-vs-zoom-find-the-best-ucaas-solution-for-your-business","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/vonage-vs-zoom-find-the-best-ucaas-solution-for-your-business\/","title":{"rendered":"Vonage vs. Zoom: Find the best UCaaS solution for your business"},"content":{"rendered":"

\""Vs,"Unified Communications as a Service (UCaaS)<\/a> has become essential for modern businesses that want to facilitate effective communication and collaboration from anywhere. Most organizations that haven\u2019t already switched from legacy phone systems to cloud solutions are at least weighing their options: By the end of this year, the 2024 State of Disruption report from AVANT Analytics<\/a> estimates that more than 80 percent of companies will evaluate UCaaS solutions.<\/p>\n

However, the vast and volatile UCaaS marketplace can prove challenging to navigate. With so many options available and the landscape evolving rapidly in terms of top providers, how can you be sure you\u2019re making the right choice? In one Gartner survey<\/a>, 56 percent of organizations expressed regret over their largest technology purchase during the preceding two years.<\/p>\n

That\u2019s where our trusted technology advisors<\/a> come in. With over 20 years of experience in telephony and unified communications, the latest market data, and extensive experience assisting businesses of all sizes with UCaaS selection and deployment, we can efficiently identify the top 3 to 5 solutions out of dozens of options, saving you a significant amount of time and money you\u2019d otherwise spend making sense of the marketplace on your own.<\/p>\n

An essential component of our advisory arsenal is a tool that rapidly generates thorough comparison matrices illustrating how suppliers stack up side-by-side. In this \u201cversus\u201d blog series, we aim to demonstrate the value of these objective matrices in the UCaaS solution selection process.<\/p>\n

This blog entry examines Vonage<\/a> versus Zoom<\/a> in terms of UCaaS offerings. Before you dive into the matrix, here\u2019s some vital background info about each provider.<\/p>\n

UCaaS supplier profile: Vonage<\/h2>\n

Vonage, founded in 2001 and based in Holmdel, NJ, provides unified communications and contact center solutions in addition to communications APIs. Vonage \u2013 which became a subsidiary of Ericsson<\/a> in 2022 \u2013 offers an advanced UCaaS platform with over 50 features and facilitates communication and collaboration via messaging, voice calls, video conferencing and more.<\/p>\n

Notable benefits of Vonage Business Communications offerings include reliability, security and compliance, and ease of use. This provider also offers SD-WAN solutions to support high-quality video conferencing and enhance the performance of UCaaS and other applications. \u00a0\u00a0
\n<\/strong><\/p>\n

UCaaS supplier profile: Zoom<\/h2>\n

Since 2011, Zoom has provided leading video communication solutions for businesses and individuals. This San Jose, CA-based company surged in popularity during the pandemic as people sought convenient ways to stay connected despite physical distance. Zoom\u2019s UCaaS platform facilitates collaboration from anywhere with an intuitive interface. This offering promotes productivity and efficiency with HD video and audio. Key benefits include reliability, scalability, and security, among others.<\/p>\n

If you want to replace your on-prem PBX with a cloud phone system, Zoom can hold considerable appeal if your team members already have experience using the platform for video calls. This supplier\u2019s UCaaS offering makes it easy to add telephony users to your meetings and includes native enhanced emergency calling and compliance recording.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Provider<\/b><\/td>\n<\/td>\nVonage Business<\/td>\nZoom<\/td>\n<\/tr>\n
HQ<\/b><\/td>\nLocation of headquarters<\/td>\nHomdel, NJ<\/td>\nSan Jose, CA<\/td>\n<\/tr>\n
# of Employees<\/b><\/td>\nin-house staff<\/td>\n2,500<\/td>\n6,000<\/td>\n<\/tr>\n
Public \/ Private<\/b><\/td>\nPrivately owned or publicly traded<\/td>\nPublic: ERIC<\/td>\nPublic: ZM<\/td>\n<\/tr>\n
Seats in Service<\/b><\/td>\nNumber of licenses deployed<\/td>\n1M<\/td>\n7M (Zoom Phone)<\/td>\n<\/tr>\n
Minimum Seat Count \/ MRC<\/b><\/td>\n# of seats or MRC minimum required to engage<\/td>\nno minimum<\/td>\nno minimum<\/td>\n<\/tr>\n
Sweet Spot<\/b><\/td>\nIdeal opportunities for the provider<\/td>\n10-10,000 seats<\/td>\n150-2,500+ seats<\/td>\n<\/tr>\n
Key Acquisitions<\/b><\/td>\nCompanies acquired and integrated into the supplier’s offering<\/td>\nAcquired by Ericcson
\niCore, NewVoiceMedia, Nexmo, Over.AI, Simple Signal,
\nTelesphere, TokBox, Vocalocity<\/td>\n		Keybase, Kites, Solvvy<\/td>\n<\/tr>\n
Datacenter Locations<\/b><\/td>\nLocation of supplier’s data centers
\nAPAC: Asia-Pacific
\nEMEA: Europe, Middle East, Africa
\nLATAM: Latin America
\nNA: North America<\/td>\n		AWS Data Centers
\nAPAC: Singapore, Sydney
\nCanada: Calgary, Montreal
\nEMEA: Dublin, Frankfurt, Jerusalem, Paris
\nUK: London
\nUS: Atlanta, Chicago, Salt Lake City, Scottsdale<\/td>\n		APAC: Hong Kong, Hyderabad, Melbourne, Mumbai, Osaka, Singapore,
\nSydney, Tianjin, Tokyo
\nCanada: Toronto, Vancouver
\nEMEA: Amsterdam, Frankfurt
\nLATAM: Queretaro (Mexico), S\u00e3o Paulo
\nUS: Denver, Newark, New York City, San Jose, Virginia<\/td>\n<\/tr>\n
International Full PSTN Replacement<\/b><\/td>\nlocal DID + in-country calling experience, number portability, access to emergency services<\/td>\n90+ Countries<\/td>\n47+ Countries<\/td>\n<\/tr>\n
Compatible Handsets<\/b><\/td>\nIP phones supported and\/or resold by supplier<\/td>\nCisco, Panasonic, Poly, Yealink<\/td>\nAlgo, Cisco, Grandstream, Logitech, Poly, Snom, Yealink<\/td>\n<\/tr>\n
Platform<\/b><\/td>\nDoes provider leverage a proprietary\/native platform or leverage a platform via third-party partnership?<\/td>\nProprietary<\/td>\nProprietary<\/td>\n<\/tr>\n
Microsoft Teams Integrations<\/b><\/td>\nSupplier’s capability with Microsoft Teams<\/td>\nMiddleware
\nDirect Routing – Bundled PBX
\nEmbedded Dialer<\/td>\n		Direct Routing – Bundled PBX
\nDirect Routing – Microsoft PBX
\nEmbedded Dialer<\/td>\n<\/tr>\n
Compliance<\/b><\/td>\nCompliance standards the provider has met or is capable of assisting a cloud customer in meeting.<\/td>\nCPNI, GDPR, HIPAA, HITRUST, ITAR, ISO 27001, NIST 800-53, PCI, SOC 2, SOX
\nAdditional Compliances: FINRA<\/td>\n		CCPA, CPNI, Cloud Security Alliance (CSA), FedRAMP, GDPR, HIPAA, HITRUST, ISO 27001, SOC 2
\nAdditional Compliances: FERPA, IAPP, NCSC DOD IL2, PIPE\/PHIPA; Full List<\/td>\n<\/tr>\n
Contact Center<\/b><\/td>\nContact center solutions the supplier offers<\/td>\nCX Express and CX Elevate for basic call center features and non-CRM integrated users.
\nVonage Omni-Channel Contact Center (VCC) is available for Salesforce, ServiceNow, Zendesk Microsoft Dynamics 365 and more.<\/td>\n		Proprietary<\/td>\n<\/tr>\n
Key System Emulation<\/b><\/td>\nCan imitate Key Phone System functionality<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
SIP Trunking Available<\/b><\/td>\nDoes the supplier offer SIP trunking services for on-premises PBXs?<\/td>\nYes<\/td>\nYes<\/td>\n<\/tr>\n
Line of Business App Integrations<\/b><\/td>\n3rd-party SaaS solutions the supplier has integrated with<\/td>\nAthena, Bullhorn, Cerner, EPIC, Fiserv, Google Workspace, HubSpot, Jack Henry, Microsoft Dynamics, Microsoft Office, NetSuite, Salesforce, ServiceNow, Slack, SugarCRM, Zendesk, Zoho
\nAdditional Integrations: Clio, Connectwise, Job Diva, Prodoscore, Workplace, Zapier<\/td>\n		Cerner, EPIC, Google Workspace, HubSpot, Microsoft Dynamics, Microsoft Office, Salesforce, ServiceNow, Slack, SugarCRM, Zendesk, Zoho
\nAdditional Integrations: Full List<\/td>\n<\/tr>\n
AI Capabilities<\/b><\/td>\nArtificial Intelligence tools incorporated in the provider’s solution<\/td>\nAssign Action Items
\nLive Language Translation
\nNote Taking & Summarization
\nReal-Time Transcription
\nSentiment Analysis<\/td>\n		Assign Action Items
\nLive Language Translation
\nNote Taking & Summarization
\nReal-Time Transcription
\nSentiment Analysis<\/td>\n<\/tr>\n
SD-WAN Offerings<\/b><\/td>\nSD-WAN technologies that these providers offer and manage themselves.<\/td>\nVMware SD-WAN (VeloCloud)<\/td>\nnone<\/td>\n<\/tr>\n
Circuits Offered<\/b><\/td>\nDo these suppliers offer Dedicated Circuits for UCaaS traffic only, Internet circuits, and\/or SIP trunking? If yes, please specific which ones.<\/td>\nno<\/td>\nno<\/td>\n<\/tr>\n
Bring Your Own MPLS<\/b><\/td>\nIf MPLS is supported, can the client bring any MPLS provider? Additional cost likely to apply.<\/td>\nyes<\/td>\nyes<\/td>\n<\/tr>\n
Top Customer Verticals<\/b><\/td>\nVerticals in which supplier has historically had the most success<\/td>\nFinance, Healthcare, IT, Retail<\/td>\nEducation, Healthcare, Professional Services, Technology<\/td>\n<\/tr>\n
On-Site Implementation \/ Training<\/b><\/td>\nDoes the supplier charge extra for these services?<\/td>\nAdditional Charge<\/td>\nAdditional Charge<\/td>\n<\/tr>\n
Implementation Overview<\/b><\/td>\nDescription or link providing further detail<\/td>\nRead more here<\/td>\nRead more here<\/td>\n<\/tr>\n
Dedicated Customer Support<\/b><\/td>\nDoes the supplier provide dedicated support personnel? If so, is this included or is there an additional cost?<\/td>\nIncluded<\/td>\n24\/7 global access included. Premier\/Premier+ packages available for additional charge.
\nRead more here<\/td>\n<\/tr>\n
Collaboration Solutions Available<\/b><\/td>\nNative and\/or 3rd-party resale options offered by supplier<\/td>\nProprietary<\/td>\nProprietary<\/td>\n<\/tr>\n
Case Studies<\/b><\/td>\nlink to provider’s case studies page<\/td>\nRead more here.<\/td>\nRead more here.<\/td>\n<\/tr>\n
Differentiators<\/b><\/td>\nunique features of the technology<\/td>\nOwn the entire technology stack from Applications (UCaaS, CCaaS) and Programmable Communications (APIs).
\nOmni-channel Contact Center solutions embedded into and optimized for Salesforce, ServiceNow and Microsoft Dynamics 365.
\nIntegrations into customer’s existing productivity tools, and solving unique communication with custom solutions.<\/td>\n		All-in-one platform for Contact Center, AI, Virtual Agent, Phone, E-mail, Calendar, Video Meetings, Room Systems, Digital Signage, Content Sharing, Whiteboarding, Team Chat, Events, Webinars and more with over 2,000 app integrations with rich APIs and SDKs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Download PDF<\/a><\/p>\n

As a trusted partner of both Vonage and Zoom, our team can help you determine which UCaaS supplier makes more sense for your business based on an in-depth evaluation of your needs and goals. Get started today by calling 877-599-3999 or emailing sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Unified Communications as a Service (UCaaS) has become essential for modern businesses that want to facilitate effective communication and collaboration from anywhere. 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