{"id":6359,"date":"2024-04-10T14:49:11","date_gmt":"2024-04-10T19:49:11","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6359"},"modified":"2024-04-10T14:49:11","modified_gmt":"2024-04-10T19:49:11","slug":"tech-talks-single-platform-for-ucaas-ccaas-can-boost-revenue-by-nearly-100","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-single-platform-for-ucaas-ccaas-can-boost-revenue-by-nearly-100\/","title":{"rendered":"Tech Talks: Single platform for UCaaS, CCaaS can boost revenue by nearly 100%"},"content":{"rendered":"<p data-renderer-start-pos=\"371\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6296\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-300x200.jpg\" alt=\"Businessman Showing icons contact us in phone on blurred background.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-1024x683.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-1536x1024.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-2048x1365.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/02\/businessman-with-communication-icons-and-smartphone-200x133.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"642\">A top tech company with 7,500 employees serving clients in over 160 countries wanted to consolidate communications and enhance the customer service delivered by the hybrid workforce at various contact centers in North and South America. The business deployed a unified cloud communications platform from our portfolio to enhance client and employee experiences (<a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">CX and EX<\/a>).<\/p>\n<p>This solution combines <a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" href=\"https:\/\/www.stratospherenetworks.com\/unified-communications.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Unified Communications as a Service (UCaaS)<\/a> and <a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> functionality to enhance experiences and streamline operations. The tech company gained visibility into CX and the customer journey across contact centers with the new platform. Additionally, the business leveraged an intelligent customer assistant powered by <a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/conversational-artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/conversational-artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">conversational AI<\/a> to expand self-service options and transition 12.5 percent of voice calls to chat, lightening the workload for agents and allowing clients to get answers to their queries faster.<\/p>\n<p>You should consider implementing the same platform if you want to improve agent and customer experiences while increasing efficiency. A unified solution for UCaaS and CCaaS can transform your contact center operations and lead to happier agents, more satisfied customers, and increased revenue for your business.<\/p>\n<h2>Single UCaaS and CCaaS Platform: Key features and benefits<\/h2>\n<p>Opting for an integrated UCaaS and CCaaS solution from one supplier comes with numerous business benefits, according to a <a class=\"cc-tgpl01 external external_icon\" title=\"https:\/\/app.hushly.com\/asset\/content\/gjglolb2p8ifkpjhu6sq3e71lj\" href=\"https:\/\/app.hushly.com\/asset\/content\/gjglolb2p8ifkpjhu6sq3e71lj\" target=\"_blank\" rel=\"noopener nofollow\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">study conducted by Metrigy<\/a>. Research reveals the following results for UC and CC integration via cloud architecture:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2219\">99.6 percent revenue increase<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2252\">56.6 percent CX rating boost<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2284\">37.4 percent increase in agent efficiency<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2329\">This omnichannel solution for UCaaS and CCaaS makes life easier for your agents and enhances customer service with these vital functionalities.<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2476\">Contact center features<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"2503\">AI-powered customer assistant<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2536\">Omnichannel routing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2559\">Contact center analytics<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2587\">Agent- and supervisor-specific workspaces<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2632\">Workforce engagement management<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2667\">Proactive outreach features<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2698\"><a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/microsoft-teams-collaboration-app.html\" href=\"https:\/\/www.stratospherenetworks.com\/microsoft-teams-collaboration-app.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Microsoft Teams<\/a> integration<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2732\">Unified communications<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"2\">\n<li>\n<p data-renderer-start-pos=\"2758\">Business phone<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2776\">Video meetings<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2794\">Work application<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2814\">Team chat<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2827\">Front desk experience for receptionists and operators<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2885\">Admin console<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2902\">Teams integration<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2926\">If you want to explore your options regarding UCaaS, CCaaS, CX, and EX solutions, our <a class=\"cc-tgpl01\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">trusted technology advisors<\/a> are here to help. We leverage over 20 years of telephony and IT experience, advanced analytical tools, the latest market data, objective comparison matrices, and connections to leading suppliers to rapidly identify the top solutions for your business, saving you dozens of hours you\u2019d otherwise spend shopping around on your own.<\/p>\n<p>Connect with our advisors today by calling 877-599-3999 or emailing <a class=\"cc-tgpl01\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-single-platform-for-ucaas-ccaas-can-boost-revenue-by-nearly-100\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6296,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Single platform for UCaaS, CCaaS can double revenue<\/title>\n<meta name=\"description\" content=\"Relying on a single platform for unified communications and cloud contact center can lead to better CX, happier agents, and more revenue.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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