{"id":6426,"date":"2024-05-30T15:03:49","date_gmt":"2024-05-30T20:03:49","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6426"},"modified":"2024-05-30T15:03:49","modified_gmt":"2024-05-30T20:03:49","slug":"tech-talks-cloud-contact-center-platform-enhances-experiences-for-smbs","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-platform-enhances-experiences-for-smbs\/","title":{"rendered":"Tech Talks: Cloud contact center platform enhances experiences for SMBs"},"content":{"rendered":"<div id=\"content\" class=\"highlighter-context page view\" data-inline-comments-target=\"true\" data-testid=\"page-content-only\">\n<div class=\"_1bsb1osq _19pkidpf _2hwx1wug _otyridpf _18u01wug\">\n<div>\n<div id=\"main-content\" class=\"wiki-content css-ki3ac2 e5xcnr80\" data-testid=\"pageContentRendererTestId\" data-test-appearance=\"full-page\">\n<div class=\"renderer-overrides\">\n<div class=\"ak-renderer-wrapper is-full-page cc-1jke4yk\">\n<div class=\"cc-1c6hvpq\">\n<div class=\"ak-renderer-document\">\n<p data-renderer-start-pos=\"388\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6429\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-300x200.jpg\" alt=\"A person working on a laptop selects a five-star rating with a smiley face over a range of customer satisfaction rating options hovering in the air.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-1024x683.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-768x512.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-1536x1024.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-2048x1365.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/05\/person-on-laptop-indicating-customer-satisfaction-level-200x133.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"659\">A pediatric healthcare provider wanted to replace their outdated phone system. With their old system, patients got stuck in the queue and experienced dropped calls and long wait times. The provider needed a new contact center solution that could handle high call volumes and support better patient experiences.<\/p>\n<p>The care provider replaced their problematic phone system with a <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">cloud contact center platform<\/a> from our portfolio. This Contact Center as a Service (CCaaS) solution has significantly enhanced the patient experience by eliminating dropped calls and long wait times. Additionally, the platform has improved employee and supervisor experiences with features like real-time analytics, advanced reporting, and wallboards.<\/p>\n<p>If your small or midsize business could benefit from a better contact center solution, you should consider deploying the same platform. Here\u2019s some essential information to help you evaluate this CCaaS offering and make a well-informed buying decision.<\/p>\n<h2>Cloud contact center solution for small and midsize businesses: Key features and benefits<\/h2>\n<p>This intuitive cloud contact center solution is particularly well-suited to small and midsize businesses (5 to 75 end users) in the healthcare and financial industries. It\u2019s also cost-effective and usually takes only 3 or 4 weeks to deploy.<\/p>\n<p>Notable features and advantages include but are not limited to the following:<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2061\">Multi-channel communications (voice, chat, email, SMS, social)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2127\">Skills-based routing<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2151\">Queue callback<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2169\">Interactive voice response (IVR)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2205\">Supervisor remote control capabilities<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2248\">Custom reporting<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2268\">Cradle-to-grave insights<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2296\">Real-time wallboards<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2320\">Phone system integrations (<a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/avaya.html\" href=\"https:\/\/www.stratospherenetworks.com\/avaya.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Avaya<\/a> Cloud Office, <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/ringcentral.html\" href=\"https:\/\/www.stratospherenetworks.com\/ringcentral.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">RingCentral<\/a> Office, 3CX, NetSapiens, Metaswitch, etc.)<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2425\">Our team of <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors <\/a>can help if you want to explore contact center solutions. With over 20 years of IT and telecom experience, the latest market data, partnerships with market-leading CCaaS suppliers, and detailed comparison matrices, we can rapidly narrow your options from double-digits to the top 3 that meet your specific needs. Once we\u2019ve pinpointed those standout solutions, we\u2019ll conduct an in-depth analysis to find the ideal platform that aligns with your goals.<\/p>\n<p>Get started by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-cloud-contact-center-platform-enhances-experiences-for-smbs\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6429,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Cloud contact center solution enhances CX for small businesses<\/title>\n<meta name=\"description\" content=\"A multi-channel cloud contact center solution in our portfolio supports better performance for small and midsize businesses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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