{"id":6437,"date":"2024-06-05T11:40:12","date_gmt":"2024-06-05T16:40:12","guid":{"rendered":"https:\/\/www.stratospherenetworks.com\/blog\/?p=6437"},"modified":"2024-06-05T11:40:12","modified_gmt":"2024-06-05T16:40:12","slug":"tech-talks-contact-center-ai-solution-can-cut-costs-by-millions","status":"publish","type":"post","link":"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-cut-costs-by-millions\/","title":{"rendered":"Tech Talks: Contact center AI solution can cut costs by millions"},"content":{"rendered":"<p data-renderer-start-pos=\"355\"><em data-renderer-mark=\"true\"><img decoding=\"async\" class=\"alignleft size-medium wp-image-6438\" src=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-300x200.jpg\" alt=\"Close up of a person using a laptop with icons hovering over the keyboard. On the left, it says &quot;Quality&quot; with an up arrow and percentage sign, while the right says &quot;Cost&quot; with a down arrow and percentage sign.\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-300x200.jpg 300w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-1024x684.jpg 1024w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-768x513.jpg 768w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-1536x1026.jpg 1536w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-2048x1368.jpg 2048w, https:\/\/www.stratospherenetworks.com\/blog\/wp-content\/uploads\/2024\/06\/cost-reduction-quality-improvement-concept-200x134.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational<\/em> <em data-renderer-mark=\"true\">sessions.<\/em><\/p>\n<p data-renderer-start-pos=\"626\">An online gaming platform with over 700,000 users and 5,000 calls handled daily wanted to enhance <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" href=\"https:\/\/www.stratospherenetworks.com\/customer-experience-employee-experience.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">customer experiences (CX)<\/a> and improve agent performance. The company turned to a contact center AI solution in our portfolio to optimize operations.<\/p>\n<p>With an AI-powered virtual agent tool, the gaming platform created new options for self-service. Additionally, they deployed an AI analytics tool to assess agent performance based on defined objectives.<\/p>\n<p>With these <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" href=\"https:\/\/www.stratospherenetworks.com\/artificial-intelligence-for-businesses.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">artificial intelligence solutions<\/a>, the business handled 45 percent of contacts via self-service, saved $2.9 million per year in labor costs, and enhanced contact center performance visibility. Additionally, when the platform experienced a phone system outage during the Super Bowl, the new self-service capabilities meant clients could still receive support.<\/p>\n<p>If you want to improve your company\u2019s customer and employee experiences (CX and EX) while containing costs, you should consider the same contact center AI offering.<\/p>\n<h2>Contact center AI: Key capabilities and benefits<\/h2>\n<p>This solution can overlay your <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" href=\"https:\/\/www.stratospherenetworks.com\/contact-center-as-a-service.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">Contact Center as a Service (CCaaS)<\/a> platform, offering more sophisticated artificial intelligence features than native cloud contact center AI tools. It\u2019s also portable, meaning you can retain it if you switch to a new CCaaS solution.<\/p>\n<p>This multimodal conversational AI and automation platform enhances contact center performance with the following omnichannel functionalities.<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2081\">Voice and screen capture<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2109\">Intelligent virtual agents<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2139\">Real-time agent assist<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2165\">Conversational analytics<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2193\">Here are a few more examples of the results businesses have achieved with this contact center AI offering.<\/p>\n<ul class=\"ak-ul\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"2304\">30 to 45 second projected average handling time (AHT) savings for a wireless service provider<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2401\">77 percent email reduction, 41 percent call reduction, and 70 percent deflection rate for a logistics company<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2514\">40 to 45 percent contact containment rate via chatbot for a retail natural gas provider<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"2605\">25 percent average containment rate and $2 million retrieved by a bot for a collection services company<\/p>\n<\/li>\n<\/ul>\n<p data-renderer-start-pos=\"2712\">Our team of <a class=\"cc-1rn59kg\" title=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" href=\"https:\/\/www.stratospherenetworks.com\/trusted-advisor.html\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">technology advisors <\/a>can assist you if you want to explore contact center AI options. We have extensive AI and contact center solution experience in addition to access to the latest market data, partnerships with leading suppliers, and a tool that rapidly generates comprehensive comparison matrices. Our advisors can quickly narrow the possibilities from dozens to the top 3 that align with your unique needs.<\/p>\n<p data-renderer-start-pos=\"3137\">Start now by calling 877-599-3999 or emailing <a class=\"cc-1rn59kg\" title=\"mailto:sales@stratospherenetworks.com\" href=\"mailto:sales@stratospherenetworks.com\" target=\"_blank\" rel=\"noopener\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\">sales@stratospherenetworks.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers &hellip; <a href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-cut-costs-by-millions\/\">Read more <span class=\"meta-nav\">><\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":6438,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-6437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-talks"],"yoast_head":"<title>Contact center AI can save millions<\/title>\n<meta name=\"description\" content=\"A Contact Center as a Service AI solution in our portfolio has saved businesses millions while enhancing customer experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-cut-costs-by-millions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center AI can save millions\" \/>\n<meta property=\"og:description\" content=\"A Contact Center as a Service AI solution in our portfolio has saved businesses millions while enhancing customer experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.stratospherenetworks.com\/blog\/tech-talks-contact-center-ai-solution-can-cut-costs-by-millions\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratosphere Networks IT Support Blog - 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